Admin Associate

Singapore Storage & Warehouse Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

5.5 Days Alternate Saturday Workweek

Transport provided to MRT

Job summary

Singapore Storage & Warehouse Pte Ltd is hiring an Admin Associate to provide administrative and operational support to the Customer Service and Operations teams. You will process orders, handle inquiries, and coordinate with Operations and Transport for timely fulfilment.

The role requires 1–2 years in logistics, strong English communication, and proficiency in Microsoft Office. A WMS knowledge is a plus, with a 5.5-day alternate Saturday workweek in Singapore.

Qualifications

• GCE O level or Diploma in Supply Chain, Logistics or Business.
• 1–2 years of experience in the logistics sector is preferred.
• Excellent English verbal and written communication.
• Able to work in a fast-paced environment with accuracy.

Responsibilities

• Provide general office and administrative support to Customer Service and Operations.
• Handle customer orders received through automated or manual channels.
• Coordinate with Operations and Transport teams to ensure timely delivery.
• Respond promptly to customer enquiries and service requests.
• Identify customer needs and provide appropriate support and solutions.
• Escalate and resolve service issues within SLAs.
• Support incident follow-up and post-activity documentation.
• Monitor systems and processes, aiding continuous improvement.
• Assist Reporting Manager on improvement projects.

Skills

Communication skills

Team player

Microsoft Office

Customer service

Attention to detail

Education

GCE O level

Diploma in Supply Chain / Logistics / Business

Tools

WMS

Job description

JOB SUMMARY

The Admin Associate is responsible for providing administrative and operational support to the Customer Service and Operations teams. The role includes processing customer orders, handling customer enquiries and service-related issues, and coordinating with Operations and Transport teams to support timely order fulfilment and service delivery.

ROLE & RESPONSIBILITIES

• Provide general office and administrative support to the Customer Service and Operations teams.
• Handle customer orders received through automated systems or manual channels.
• Coordinate with Operations and Transport teams to support order fulfilment and ensure timely delivery.
• Handle customer enquiries and requests promptly, ensuring timely and professional communication.
• Identify customer needs and provide appropriate support and solutions.
• Handle customer feedback and service-related issues, ensuring proper escalation, follow-up, and resolution within service level requirements.
• Support Operations and Transport teams in the coordination and follow-up of operational and service-related incidents.
• Monitor and document systems and processes, and support enhancements to improve service delivery and operational efficiency.
• Assist the Reporting Manager in Continuous Improvement projects related to Customer Service and Operations.
• Demonstrate willingness to continuously learn, adapt, and embrace change.
• Any other duties and/or projects as assigned by the Reporting Manager.

REQUIREMENTS

• GCE “O” level/ Diploma in Supply Chain / Logistics / Business related discipline
• Work experience in Customer Service or Operational background would be an advantage
• At least 1-2years of relevant working experience in the logistics industry
• Able to work in a fast-paced environment and meet tight deadlines with a high level of accuracy.
• Pleasant personality, good verbal, and written communication skills in English.
• Possess a positive working attitude with initiative, a good team player.
• Proficient in Microsoft Office; knowledge or experience in Warehouse Management System (WMS)is preferred.

ADDITIONAL NOTES

• 5.5 Days Alternate Saturday Workweek
• Working Hours: Monday to Thursday 8.30 am to 6.00 pm, Friday 8.30 am to 5.30 pm, Alt Saturday 8:30 am to 12:30 pm
• Location 4 Pandan Avenue Singapore 609383
• Transport will be provided at Jurong East/Clementi MRT