Account Solutions Specialist

GRID COMMUNICATIONS PTE. LTD.; Singapore; Sur place; SGD 60 000 - 100 000; Plein temps

Résumé du poste

GRID Communications, a market leader in Singapore, seeks an Account Solutions Specialist to grow enterprise accounts through consultative selling, technical support, and customer engagement. You will collaborate with Engineering, IT Operations, Finance, and Project teams to tailor GRID solutions and deliver successful outcomes for major clients.

The role demands strong relationship building, solution-oriented thinking, and ability to drive quotations, proposals, and tender submissions with

Qualifications

• Diploma or bachelor’s degree in a relevant field.
• 2–4 years of experience in Account Management, Technical Sales, Pre-Sales, Solution Sales, Sales Engineering, or customer-facing roles.
• Knowledge of Radio Communications and 4G/5G networks is preferred.
• Excellent interpersonal, written and verbal communication skills.

Responsabilités

• Develop and maintain strong relationships with assigned customer accounts to support daily account management and engagement.
• Analyze customers' operational requirements to recommend appropriate products, services, and solution enhancements that meet business needs.
• Lead and participate in customer meetings, solution presentations, product demonstrations, workshops, and PoC activities to showcase GRID's solutions.
• Identify and pursue account growth opportunities through consultative engagement and solution-based selling.
• Prepare accurate quotations, proposals, tender submissions, and presentation materials in collaboration with internal stakeholders.
• Coordinate with internal departments such as Engineering, IT Operations, Finance, and Project teams to develop and deliver customer solutions.
• Manage contract renewals, account expansions, project handovers, customer acceptance, and post-implementation follow-ups to ensure satisfaction.
• Support equipment rental processes including handling customer inquiries, preparing quotations, coordinating deployments, and managing returns.
• Maintain detailed records of customer engagements, quotations, sales opportunities, and activities.
• Represent GRID professionally at customer meetings, industry events, exhibitions, workshops, and technology showcases.
• Continuously update product knowledge on emerging technologies to enhance customer support.
• Perform additional duties assigned by management to support company objectives.

Connaissances

Account Management

Technical Sales

Pre-Sales

Solution Sales

Sales Engineering

Customer-facing

Relationship management

Communication skills

Analytical thinking

Problem-solving

Organizational skills

Self-motivated

Cross-functional collaboration

Radio Communications

Customer service orientation

Formation

Diploma or bachelor's degree in Engineering, Telecommunications, Information Technology, Electronics, Computer Science, or related discipline

Description du poste

Company Overview

GRID Communications is a market leader in Singapore providing premium push-to-talk (PTT) enterprise services and IoT solutions across industries including construction, logistics, finance, hospitality, and utilities. We deliver integrated communication solutions with strong technical support.

Job Summary

The Account Solutions Specialist supports customer account growth through consultative solution selling, technical support, and customer engagement. Collaborating with internal teams, this role recommends technology solutions and ensures successful project delivery for enterprise clients.

Responsibilities

• Develop and maintain strong relationships with assigned customer accounts to support daily account management and engagement
• Analyze customers' operational requirements to recommend appropriate products, services, and solution enhancements that meet business needs
• Lead and participate in customer meetings, solution presentations, product demonstrations, workshops, and Proof-of-Concept activities to showcase GRID's solutions
• Identify and pursue account growth opportunities through consultative engagement and solution-based selling
• Prepare accurate quotations, proposals, tender submissions, and presentation materials in collaboration with internal stakeholders
• Coordinate with internal departments such as Engineering, IT Operations, Finance, and Project teams to develop and deliver customer solutions
• Manage contract renewals, account expansions, project handovers, customer acceptance, and post-implementation follow-ups to ensure satisfaction
• Support equipment rental processes including handling customer inquiries, preparing quotations, coordinating deployments, and managing returns
• Maintain detailed records of customer engagements, quotations, sales opportunities, and activities
• Represent GRID professionally at customer meetings, industry events, exhibitions, workshops, and technology showcases
• Continuously update product knowledge on emerging technologies to enhance customer support
• Perform additional duties assigned by management to support company objectives

Preferred competencies and qualifications

• Diploma or bachelor's degree in Engineering, Telecommunications, Information Technology, Electronics, Computer Science, or a related discipline.
• 2- 4 years of experience in Account Management, Technical Sales, Pre-Sales, Solution Sales, Sales Engineering, or customer-facing technical roles. Knowledge of Radio Communications
• Understanding of 4G / 5G Networks
• Familiarity with Government or Enterprise ICT Solutions
• Experience with Command & Control Systems
• Excellent interpersonal and relationship management skills.
• Strong verbal, written, presentation, and communication skills.
• Strong attention to detail, particularly in preparing quotations, proposals, and tender documentation.
• Customer-focused with a consultative and solution-oriented mindset.
• Strong analytical and problem-solving abilities.
• Good organizational skills with the ability to manage multiple priorities.
• Self-motivated, proactive, and eager to learn new technologies.
• Able to work independently as well as collaboratively in a cross-functional environment.
• Professional, adaptable, and committed to delivering excellent customer service.