Key Account Customer Sales Support

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

S.F. Express (Singapore) Pte Ltd is seeking a seasoned Key Account Customer Sales Support to orchestrate end-to-end sales and service for high-value accounts.

You will coordinate with solutions, operations, and client teams to ensure seamless logistics execution and customer satisfaction. In this role, you will translate customer needs into actionable plans, support onboarding of key accounts, and drive continuous improvement in order management, tracking, and issue resolution across regional

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

Responsibilities

• Translate customer requirements into actionable sales support plans and service proposals with solutions and operations teams.
• Develop standardized support frameworks for key accounts aligned with profitability and service goals.
• Collaborate with Sales, Product, and Operations to identify upsell opportunities for key accounts.
• Conduct feasibility analyses to support customer solution decisions.
• Oversee onboarding and implementation for new key accounts with timely setup of services.
• Coordinate with internal departments to resolve customer-specific issues.
• Establish service review protocols, escalation procedures, and post-implementation follow-ups.
• Support standardization of operational workflows for orders, tracking, and exceptions.
• Identify manual tasks and propose automation or system enhancements.
• Act as the primary operational contact for key accounts and support contract/pricing negotiations.
• Manage day-to-day relationships and serve as escalation point for service issues.

Skills

Strategic Sales Support

Key Account Management

Cross-functional Collaboration

Project Coordination

Data Analysis

MS Excel

PowerPoint

Communication Skills

Education

Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field

Job description

Job Summary

The Key Account Customer Sales Support is responsible for supporting end-to-end sales and service processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Job Description

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation & Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timely and accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) to resolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementation follow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• Identify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries, resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.