Account Manager - Singapore

FCM; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Paid annual leave

Travel industry perks

Global Gathering event access

Job summary

Flight Centre Travel Group in Singapore is seeking an Account Manager to act as the strategic driver behind key client relationships, managing complex multinational travel programs to drive retention, growth and value.

You will work with C-Suite stakeholders to lead program optimisation initiatives and deliver actionable recommendations while collaborating across functions and time zones in a fast-paced environment.

Qualifications

• 3+ years in post-sales B2B roles with multinational companies globally.
• 5-8 years in regional account management.
• Strong client-focused communication and ability to influence.
• Experience with travel industry clients preferred.
• Ability to analyse data and translate insights.

Responsibilities

• Manage regional travel program performance and lead complex multinational client programs to drive retention and growth.
• Build strategic partnerships with C-Suite stakeholders, procurement executives, and preferred suppliers.
• Own program success through governance, structure, and relationship building - be the driver of change.
• Identify opportunities for program efficiencies, process improvements and innovations that deliver value.
• Ensure program compliance, capture leakages and provide competitive insights.
• Execute and negotiate contractual obligations to achieve agreed outcomes for all parties.
• Lead webinars, customer reviews and workshops with industry expertise and market intelligence.
• Analyse data, generate reports and translate insights into actionable recommendations.
• Execute strategies seamlessly across functions, geographies, and time zones.

Skills

Post-sales B2B

Relationship building

C-Suite stakeholder engagement

Analytical thinking

Cross-functional collaboration

Job description

Account Manager - Singapore

Job no: 531540
Brand: FCM
Work type: Full time
Location: Singapore
Categories: Sales and Customer Service, Commercial

Account Manager, SEA

About the Opportunity

As an Account Manager, you'll be the strategic driver behind our most important client relationships, managing complex multinational travel programs and delivering winning strategies that drive retention, growth, and value. You'll work with C-Suite stakeholders, lead program optimisation initiatives, and be the trusted advisor clients turn to for innovation and results. We are looking for a client-centric relationship builder with strong commercial acumen who is ready to make a real impact in a highly visible role and thrive in a fast and dynamic environment.

What You Will Do

• Manage regional travel program performance and lead complex multinational client programs to drive retention and growth
• Build strategic partnerships with C-Suite stakeholders, procurement executives, and preferred suppliers
• Own program success through governance, structure, and relationship building - be the driver of change
• Identify opportunities for program efficiencies, process improvements and innovations that deliver value
• Ensure program compliance, capture leakages and provide competitive insights
• Execute and negotiate contractual obligations to achieve agreed outcomes for all parties
• Lead webinars, customer reviews and workshops with industry expertise and market intelligence
• Analyse data, generate reports and translate insights into actionable recommendations
• Execute strategies seamlessly across functions, geographies, and time zones

Who We’re Looking For

• 3+ years in post-sales B2B roles with multinational companies globally, OR 5-8 years in regional account management
• A relationship builder who connects authentically at all levels - from travel managers to C-Suite executives
• Track record of client success with excellent communication skills that influence and drive change
• Strong analytics and data interpretation skills with a solution-focused mindset
• Self-motivated with personal excellence, resilience and optimism in changing circumstances
• Excellent team player who collaborates across functions and geographies
• TMC experience? Great! (But if not, no worries - we can teach that!)

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in "No Leave = No Life" so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.

#LI-JL1#FCMAS#LI-Onsite

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