Account Manager - Singapore

BMC Helix; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

BMC Helix in Singapore is seeking an Account Manager to grow a portfolio of 10-15 Public Sector and Enterprise accounts and to target new logos. You will drive expansion, retention, and new business while building strong relationships with senior IT stakeholders.

You will navigate government procurement environments and complex enterprise organisations, positioning Helix as a strategic partner for IT and digital transformation initiatives.

Qualifications

• Experience selling ITSM/ITOM platforms to public sector and enterprise customers.
• Strong relationships with CIOs/CTOs/CISOs and IT leaders in Singapore.
• Proven track record of multi-year contracts and multi-million deals.

Responsibilities

• Own end-to-end responsibility for 10-15 named accounts in Singapore Public Sector and Enterprise.
• Drive revenue growth through upsell, cross-sell, renewals, and new logos.
• Navigate public sector procurement, tenders, frameworks, and compliance.
• Lead executive conversations focused on business outcomes and digital transformation.

Skills

Enterprise sales

Account management

Public sector

New logos

Deal negotiation

Relationship building

Forecasting & pipeline

Tools

Salesforce

Job description

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

As an Account Manager, you will be responsible for managing and growing a portfolio of 10-15 accounts in Singapore, comprising a mix of Public Sector and Enterprise customers, along with targeted net new logos. You will drive account expansion, retention, and new logo acquisition, positioning BMC Helix as a strategic partner for IT and digital transformation initiatives. This role requires a strong blend of account management discipline and hunting capability, along with the ability to navigate public sector procurement environments and complex enterprise organizations. You will engage with senior stakeholders including CIOs, CTOs, CISOs, and Heads of IT Operations, across both government agencies and large enterprises.

As an Account Manager, you will be responsible for managing and growing a portfolio of 10-15 accounts in Singapore, comprising a mix of Public Sector and Enterprise customers, along with targeted net new logos. You will drive account expansion, retention, and new logo acquisition, positioning BMC Helix as a strategic partner for IT and digital transformation initiatives. This role requires a strong blend of account management discipline and hunting capability, along with the ability to navigate public sector procurement environments and complex enterprise organizations. You will engage with senior stakeholders including CIOs, CTOs, CISOs, and Heads of IT Operations, across both government agencies and large enterprises.

As an Account Manager, you will be responsible for managing and growing a portfolio of 10-15 accounts in Singapore, comprising a mix of Public Sector and Enterprise customers, along with targeted net new logos. You will drive account expansion, retention, and new logo acquisition, positioning BMC Helix as a strategic partner for IT and digital transformation initiatives. This role requires a strong blend of account management discipline and hunting capability, along with the ability to navigate public sector procurement environments and complex enterprise organizations. You will engage with senior stakeholders including CIOs, CTOs, CISOs, and Heads of IT Operations, across both government agencies and large enterprises.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Account Ownership & Growth

• Own end-to-end responsibility for a named set of 10-15 Public Sector and Enterprise accounts in Singapore.
• Develop and execute account plans tailored to both government and enterprise customers.
• Drive revenue growth through upsell, cross-sell, renewals, and new business acquisition.
• Identify whitespace opportunities and expand BMC Helix adoption across the portfolio.

Customer & Stakeholder Engagement

• Act as the primary relationship owner for assigned accounts across Public Sector agencies and enterprises.
• Build strong multi-level relationships including IT leadership, procurement, and business stakeholders.
• Navigate public sector buying processes, frameworks, and compliance requirements.
• Lead executive conversations focused on business outcomes, operational resilience, and digital transformation.
• Position BMC Helix as a trusted, long-term transformation partner.

New Logo Acquisition

• Identify and pursue new opportunities within both Public Sector and Enterprise segments.
• Drive prospecting, qualification, and conversion of net new logos.
• Collaborate with marketing and partners on demand generation campaigns, government tenders, and enterprise events.

Solution Selling & Value Articulation

• Deliver tailored presentations, demos, and workshops aligned to sector-specific use cases.
• Translate product capabilities into clear business and mission outcomes, particularly for government transformation initiatives.
• Support proof-of-value engagements and evaluation cycles.
• Partner with Value Engineering to build compelling ROI and business cases.

Deal Management & Execution

• Manage the full sales lifecycle from pipeline creation to closure.
• Apply structured qualification methodologies such as MEDDIC / MEDDPICC.
• Navigate public sector tendering processes, enterprise procurement, and legal frameworks.
• Ensure accurate forecasting, pipeline hygiene, and CRM discipline.

Partner & Ecosystem Collaboration

• Work closely with system integrators, consulting firms, and government-aligned partners.
• Leverage partners to access public sector opportunities and scale enterprise reach.
• Support partner-led deals with strong positioning and execution discipline.

Cross-Functional Collaboration

• Collaborate with Solution Engineering, Customer Success, Renewals, Marketing, and Product teams.
• Act as the voice of the customer, especially by bringing insights from public sector and regulated industries.
• Align with global teams to leverage best practices, references, and solution strategies.

To ensure you’re set up for success, you will bring the following skillset & experience:

Experience & Background

• 8-12+ years of experience in enterprise software sales or account management in Singapore or ASEAN.
• Proven track record of managing both Public Sector and Enterprise accounts, including new logo wins.
• Experience selling enterprise platforms such as ITSM, ITOM, AIOps, Automation, Cloud, Observability, or Infrastructure Management.

Enterprise & Public Sector Sales Capability

• Strong understanding of public sector procurement processes (tenders, frameworks, compliance) and enterprise sales cycles.
• Experience engaging with government stakeholders as well as CIO, CTO, CISO, and IT leaders in enterprises.
• Ability to manage mid-to-large deal sizes and multi-year contracts.

Execution & Discipline

• Strong skills in account planning, pipeline management, and forecasting.
• Familiarity with SFDC or equivalent CRM tools.
• Strong negotiation and commercial acumen.

Market & Relationship Strength

• Established relationships within Singapore Public Sector and enterprise ecosystem (Government, BFSI, Telco, Manufacturing, or Regional HQs).
• Ability to navigate regulated environments and regional/global stakeholders based in Singapore.

Personal Attributes

• Strong ownership mindset with a balanced hunter–farmer approach.
• Excellent communication skills with executive presence.
• Strategic, consultative, and value-led selling mindset.
• Self-driven, adaptable, and comfortable working in a matrixed, high-growth environment.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.