Account Manager, People Solutions

Lockton; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Lockton Singapore is seeking an experienced Employee Benefits professional to lead and grow a portfolio of corporate clients through the renewal and placement cycle. You will own daily account operations, drive client retention and organic growth, and support new business initiatives with the Business Development team.

The role combines strong technical EB expertise with a commercial mindset, ensuring all work is delivered professionally, compliantly, and aligned with client expectations and

Qualifications

• Bachelor Degree or Diploma in Insurance or related courses.
• A minimum of 2 years of insurance broking experience in Employee Benefits would be an added advantage.
• Customer-centric mindset with accountability and can-do attitude.
• Strong sense of accountability.
• Effective communication skills and strong interpersonal skills, and ability to build meaningful relationships with internal stakeholders and external clients.

Responsibilities

• Responsible for programme design, placement, marketing and consultancy services for Lockton’s clients, in line with account strategies and compliant with regulations.
• Improve relationships and service with clients to contribute towards revenue growth; manage and maintain market relationships at operational and strategic levels.
• Answer queries within 24 hours as per SLA.
• Account stewardship and renewal income maintenance to budget levels.
• Identify opportunities for cross-sell of inter-department services Lockton can provide.
• Ensure prompt, accurate invoicing and explain cash collection terms to clients.

Education

Bachelor Degree or Diploma in Insurance or related courses

Job description

We are looking for an experienced Employee Benefits professional to play a key leadership role within our EB team, managing and growing a portfolio of corporate clients across the full renewal and placement cycle. This role will take ownership of the day-to-day running of accounts, drive client retention and organic growth, and support new business initiatives alongside the Business Development team. The successful candidate will combine strong technical expertise with a commercial mindset, ensuring all work is delivered professionally, compliantly, and in line with client expectations and business objectives.

Key Responsibilities:

Client

• Responsible on programme design, placement, marketing and consultancy services for Lockton’s clients in line with agreed account strategies and ensure it is in accordance with Lockton operating procedures and compliant with regulatory.
• Consistently improving relationship and service with clients and contribute towards revenue growth Manage and maintain market relationships at both operational and strategic level
• Answer all queries according to company SLA’s (within 24 hours)
• Account stewardship
• Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
• To identify and cross-sell the inter-department services which Lockton is able to provide
• Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.

Operational Excellence & Innovations

• Preparation and issuance of Quotation/Placement Slips, Insurance Summary based on agreed terms and conditions with Insurers.
• Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients
• Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
• Identify opportunities for expanded or new business.
• Participate in operational improvement projects.
• Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients
• Work closely with underwriters and industry stakeholders to strengthen your presence in the Singapore market

What we are looking for:

• Bachelor Degree or Diploma in Insurance or related courses. A minimum of 2 year of insurance broking experience in Employee Benefits would be an added advantage
• Certificates in RES5, M9, M9A, HI, BCP, CGI and PGI
• Customer-centric mindset with accountability and can-do attitude
• Strong sense of accountability
• Effective communication skills and strong interpersonal skills, and ability to build meaningful relationships with internal stakeholder and external clients

Why Join Us?

Lockton is built on a culture of trust, collaboration, and long-term thinking. We invest in our people, value diverse perspectives, and empower individuals to take ownership - creating an environment where you can do your best work and build a lasting career.