Account Manager/Client Services Manager_ Banking & Insurance

Infosys; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Infosys in Singapore seeks a result-oriented Account Manager to lead strategic Banking and Insurance relationships. You will drive AI-led IT services selling across multi-geography GCCs and global delivery models, identifying opportunities in AI, GenAI, data, cloud and enterprise transformation.

You will develop account maps, build executive relationships with CXOs and senior stakeholders, understand client priorities and roadmaps, and lead end-to-end sales cycles including proposals,

Qualifications

• Proven track record of selling IT services and transformation solutions to large Banking and Insurance clients.
• Experience with Banking and Insurance clients in Financial Services.
• Singapore/ASEAN Financial Services market experience preferred.
• AI-led IT services selling experience is mandatory.

Responsibilities

• Develop account maps, account plans and growth strategies for assigned clients.
• Build and maintain strong relationships with senior business, technology and transformation stakeholders.
• Understand clients' strategic priorities, transformation roadmaps, technology landscapes and investment areas.
• Develop understanding of clients' global operating and GCC landscape and opportunities across geographies.
• Proactively identify and develop opportunities across AI, GenAI, Data, Cloud, Digital, Applications, Infrastructure and enterprise transformation.
• Champion an AI-first approach to account development and present AI-led ideas and solutions to clients.
• Translate AI capabilities into business outcomes and client value.
• Lead end-to-end sales processes including qualification, solution development, proposals, negotiations and closure.
• Maintain an opportunity pipeline with disciplined monthly/quarterly/annual forecasting.

Skills

Account management

New business development

Executive stakeholder management

Consultative technology selling

AI-led selling

Education

Bachelor’s degree in engineering, technology or business

MBA preferred

Job description

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale - supported by a culture rooted in care, inclusion, and excellence.

We are looking for a result-oriented, entrepreneurial and client-focused Account Manager to manage and grow strategic Banking and Insurance relationships in Singapore. The role will focus on large multinational Financial Services clients and requires a strong combination of account management, new business development, executive relationship management and consultative technology selling.

The candidate should have experience working with clients operating across multi-geography Global Capability Center (GCC) and global delivery models, with the ability to navigate global, regional and local stakeholder organizations and develop opportunities across multiple geographies and buying centers.

Proven AI-led IT services selling experience is a mandatory requirement. The candidate should have demonstrated experience identifying, shaping and selling AI, GenAI and/or Agentic AI-led technology services and transformation opportunities, combining AI-first propositions with broader capabilities across Applications, Data, Cloud, Digital, Infrastructure and Enterprise Transformation.

What Will You Do?

• Develop detailed account maps, account plans and growth strategies for assigned clients.
• Build and maintain strong relationships with senior business, technology and transformation stakeholders.
• Understand clients' strategic priorities, transformation roadmaps, technology landscapes and investment areas.
• Develop a strong understanding of clients' global operating and GCC landscape, identifying opportunities across different geographies, business entities and technology organizations.
• Proactively identify and develop new opportunities across AI, GenAI, Agentic AI, Data, Cloud, Digital, Applications, Infrastructure and enterprise transformation.
• Champion an AI-first approach to account development, proactively bringing AI-led ideas, use cases, solutions and propositions to clients.
• Translate AI and technology capabilities into business-relevant propositions with clearly articulated client value and measurable outcomes.
• Identify opportunities to integrate AI into existing and new IT services engagements rather than positioning AI as a standalone technology proposition.
• Maintain visibility of ongoing engagements and work closely with delivery teams to ensure strong client relationships and identify opportunities for further growth.
• Work in close coordination with internal teams including industry, consulting, product, technology, delivery and solution consulting.
• Lead and/or support RFP/RFI responses, proposals, client presentations and commercial submissions.
• Manage the end-to-end sales process including opportunity qualification, solution development, proposal preparation, commercials, negotiations, contracting and closure.
• Develop ecosystem and partner-led opportunities where relevant.
• Build and maintain a strong opportunity pipeline and ensure disciplined forecasting on a monthly, quarterly and annual basis.
• Provide regular updates to leadership covering account performance, pipeline, opportunities, competitive positioning, risks and support required.

Key Role Requirements:

• Proven track record of selling IT services and transformation solutions to large Banking and Insurance clients, preferably multinational organizations.
• Relevant client-facing experience across Banking and Insurance, with a good understanding of Financial Services business and technology priorities.
• Strong understanding of the Singapore Financial Services market, with Singapore/ASEAN client experience preferred.
• Demonstrated experience in new business development and existing account growth, including building relationships with CXO and senior business and technology stakeholders.
• Proven AI-led IT services selling experience is mandatory, including experience identifying, shaping and selling AI, GenAI and/or Agentic AI-led opportunities.
• Ability to integrate AI-first propositions with broader IT services offerings, including Applications, Data and Enterprise Transformation.
• Experience working with large multinational clients operating through multi-geography GCC/Global Capability Center and global delivery models.
• Strong understanding of engagement models involving client locations, GCCs, regional teams, offshore delivery centers and geographically distributed business and technology organizations.
• Demonstrated ability to identify and develop opportunities across multiple geographies, business units and buying centers within large global accounts.
• Excellent communication and analytical skills with the ability to understand client requirements and articulate differentiated, outcome-oriented value propositions.
• Ability to work proactively in a complex, matrixed and dynamic global environment.
• Strong commercial orientation and understanding of global delivery and offshore models.

Experience & Academic Requirements:

• 10+ years of relevant experience in client services, account management, business development or technology services sales.
• Demonstrable experience managing and growing large, complex Financial Services accounts.
• Experience working with Banking and Insurance clients.
• Experience working in a multi-geography GCC/global delivery environment.
• Demonstrated experience in AI-led IT services selling is mandatory.
• Singapore and/or ASEAN Financial Services market experience is strongly preferred.
• Bachelor’s Degree in Engineering, Technology, Business or a related discipline from a recognized university.
• Master’s Degree in Business Management/MBA would be preferred.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.