Account Manager (Area Manager)

optimum solutions (singapore) pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Optimum Solutions is seeking an Area Manager to lead merchant engagement across Singapore for a leading Southeast Asian superapp. You will visit merchants, build relationships, and provide on-the-ground support, using data to drive decisions and growth.

Role emphasizes Mandarin communication with regional stakeholders, cross-functional collaboration with Product, Support and Ops, and a strong focus on KPIs for engagement and satisfaction. This is a 12-month contract position based in Singapore.

Qualifications

• 3+ years in account management, business development, or field sales; F&B or e-commerce experience a plus.
• Must communicate with Mandarin-speaking stakeholders in Singapore and the region.
• Strong interpersonal and communication skills; ability to build trust face-to-face.
• Problem solver, proactive, able to work independently.

Responsibilities

• Own face-to-face engagement with merchant partners across your designated area and provide on-the-ground support.
• Execute the Area Manager playbook; plan visits and craft key discussion points for high-quality interactions.
• Resolve merchant issues quickly or escalate to Product, Support, and Ops as needed.
• Train merchants on tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and outcomes.
• Be the voice of merchants; collect feedback and share best practices with internal teams.
• Understand local market nuances to identify growth opportunities.
• Track area OKRs: Engagement, Satisfaction, Product Adoption and Retention, time-to-resolution

Skills

Account management

Business development

Field sales

Mandarin communication

Interpersonal skills

Data-driven

Tools

CRM software

Data analytics

Job description

12-months contract role under Optimum Solutions.

This role requires working with our client who is a leading superapp in Southeast Asia, providing a wide range of services including mobility, food delivery and digital payments.
Work Schedule: Monday to Friday 10amto 7pm (inclusive of a 1-hour lunch break)

Roles & Responsibilities

• Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build meaningful relationship sand offer on-the-ground support.
• Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points, and ensure high-quality interactions.
• Resolve merchant issues quickly or elevate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues.
• Train and enable merchants on tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and business outcomes for our Merchants.
• Be the voice of our merchants. Collect and communicate merchant feedback to internal teams; document effective engagement tactics and share best practices.
• Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
• Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-Resolution

Qualifications:

• 3+ years in account management, business development, or field sales (F&B or e-commerce experience a plus).
• Required to communicate, coordinate, and review documentation with Mandarin-speaking stakeholders in Singapore and the region who conduct business primarily in Mandarin and cannot communicate effectively in English.
• Strong interpersonal and communication skills; proven ability to build trust face-to-face.
• Problem solver, proactive, and able to work independently.
• Comfortable with data and tracking KPIs to inform actions.
• Resilient, empathetic and customer focused.

Note: We are committed to fair employment practices in line with MOM’s Fair Consideration Framework and the Tripartite Guidelines on Fair Employment Practices. Applicants of all backgrounds are welcome.