Account Manager

Colt Technology Services; Singapore; A distancia; SGD 50.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Work from home

Induction program

Development opportunities

Global Family Leave

EAP

Descripción de la vacante

Colt Technology Services is seeking an Inside Sales professional in Singapore to own and manage a portfolio of enterprise customers, driving retention, renewals and revenue growth. You will proactively prospect and qualify new logos, while supporting Existing Account Executives with warm opportunities and a strong pipeline.

You will work primarily by phone and email, with fluency in English and Mandarin; Cantonese is a plus.

Formación

• Fluent in written and spoken English and Mandarin; Cantonese a plus.
• Minimum 2 years in inside sales or sales support in tech/telecom.
• Self-starter who works well with minimal supervision.
• Experience with Salesforce or similar CRM is preferred.

Responsabilidades

• Own and manage a portfolio of enterprise customers, focusing on retention, renewals and revenue growth.
• Identify upsell and cross-sell opportunities across Colt solutions.
• Outreach to prospects via phone, email and social channels to qualify and convert new customers.
• Generate and qualify leads to support Existing Account Executives with clear context.
• Build a healthy pipeline with accurate CRM data and forecasting.

Conocimientos

English fluency

Mandarin fluency

Hunter mindset

Phone & email sales

CRM familiarity

Herramientas

Salesforce

Descripción del empleo

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

You will own a portfolio of existing enterprise customers and also bringing new logos. Working primarily by phone and email, you will protect and grow our base across Colt Solutions while hunting for new logos in your territory.

What You Will Do

• Own and manage a portfolio of existing customers, with ownership of retention, renewals and revenue growth
• Identify upsell and cross-sell opportunities across Colt solutions.
• Proactively prospect, qualify and convert new customers through outbound calls, emails and social selling.
• Generate and qualify leads to support Existing Account Executives, handing over warm opportunities with clear context
• Build and maintain a healthy pipeline, with accurate forecasting and CRM hygiene
• Act as the day-to-day commercial contact for assigned customers: quotes, contract renewals, queries and escalations
• Work with Existing Account Executives, Sales Engineers, CRM, Service Delivery to close opportunities and ensure customers satisfaction.
• Meet or exceed annual targets for revenue and bookings- retention and new business

What We're Looking For

• Fluent in written and spoken English and Mandarin. Fluent Cantonese will be an plus.
• Minimum 2 years of working experience
• Experience in inside sales or sales support in the technology or telecommunications industry is highly preferred
• Independent self-starter who works well with minimal supervision
• Strong drive to retain and grow an existing customer base
• A hunter's mindset, with genuine enjoyment of speaking to customers and prospects by phone and email
• Excellent communication, negotiation and follow-up discipline
• Comfortable working in a target-driven environment
• Experience with using Salesforce and related sales support systems.

What We Offer You

At Colt, you’ll make a difference. Because around here, we empower people. We don't tell you what to do.

Looking to make a mark?

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.