Account Manager

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; Híbrido; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Property Consultants Pte Ltd in Singapore is seeking an Account Manager to lead a strategic regional account, serving as the main liaison for client stakeholders and overseeing day-to-day operations locally while guiding SEA markets remotely.

This role drives governance, client satisfaction, and service delivery standards, with opportunities to shape regional growth and build lasting client partnerships across countries.

Formación

• Bachelor's degree in facilities management, business administration, project management or related field.
• 5–7 years of progressive experience in facilities management or workplace/administration.
• Strong communication skills in English and Mandarin (written and spoken).
• Experience balancing hands-on operations with regional strategic oversight.
• Proven people-management experience and ability to lead cross-functional teams.
• Excellent organizational and time-management skills with multi-project leadership.
• Comfort using virtual collaboration tools for cross-regional work.
• Understanding SEA business cultures and adapting communication across country contexts.
• Innovative, solution-oriented approach to problems.
• Ability to work independently while coordinating with partners.

Responsabilidades

• Serve as primary contact for client stakeholders and build trusted relationships.
• Lead account governance, including Monthly and Quarterly Business Reviews, with performance insights.
• Manage Singapore operations while remotely overseeing IFM across other offices.
• Collaborate with country site leads to standardize processes, KPIs, and service delivery models.
• Monitor front-of-house performance to maintain professional standards across sites.
• Support regional growth by leading remote procurement and transition of new IFM services.
• Manage budgets, cost control and financial reporting of KPIs.

Conocimientos

Facilities management

Client relationship management

Cross-cultural communication

Strategic oversight

Educación

Bachelor's degree in Facilities Management

Descripción del empleo

About the role

JLL seeks a proactive and experienced Account Manager to lead a strategic regional account based in Singapore. This role serves as the primary point of contact for the client's internal stakeholders, overseeing day-to-day operations in Singapore while providing remote strategic guidance across SEA markets. The Account Manager drives account governance, operational excellence, and client satisfaction, acting as the regional knowledge hub and best-practice center for country-based teams. This role offers the opportunity to shape service delivery standards, lead regional growth initiatives, and build lasting client partnerships.

Key responsibilities

• Serve as the primary contact for client stakeholders, building trusted relationships through regular meetings and clear communication
• Lead account governance activities, including Monthly and Quarterly Business Reviews, showcasing performance insights and continuous improvement initiatives
• Provide hands-on operational management of the Singapore office while remotely overseeing IFM operations across other serviced offices
• Collaborate with country-based Site Leads through virtual meetings and reporting tools to standardize processes, KPIs, and service delivery models
• Monitor performance metrics to ensure front-of-house operations maintain professional, organized standards across all sites
• Support regional growth by leading remote procurement, coordination, and transition of new IFM services into additional countries
• Manage budgets, cost control, and financial performance, providing regular reporting on KPIs and financial metrics

About you

• Bachelor's Degree in Facilities Management, Business Administration, Project Management, or a related field
• Minimum 5-7 years of progressive experience in facilities management, workplace management, or corporate administration
• Strong interpersonal and communication skills, with proficiency in English and Mandarin (verbal and written)
• Demonstrated ability to balance hands-on operational management with strategic regional oversight and virtual coordination
• Proven effectiveness as a people manager, driving team excellence and growth
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Comfortable using virtual collaboration tools for cross-regional coordination
• Understanding of Southeast Asian business cultures, with the ability to adapt communication and management styles across different country contexts
• Innovative, solution-oriented approach to problem-solving
• Ability to work independently while collaborating effectively with cross-functional partners