Regional Account Director

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a strategic Regional Account Director to lead facility management operations across the Asia Pacific region. You will oversee a diverse portfolio of corporate and commercial properties, ensuring high-quality, compliant services, strong client satisfaction, and cost control.

You will manage a multi-cultural team of facility managers and technical specialists, drive ESG and safety, coordinate across countries, and partner with clients and vendors to

Qualifications

• Minimum 12–15 years in Facilities Management with 5–7 years in senior leadership across APAC.
• Proven track record managing large-scale, multi-site portfolios in corporate or commercial sectors.
• Deep knowledge of FM best practices, ISO standards, and HSE regulations.

Responsibilities

• Develop and execute regional facilities strategy aligned with client objectives and SLAs.
• Oversee day-to-day operations across multiple APAC countries with focus on cost control.
• Lead, mentor, and develop a multi-cultural team of Facility Managers and Technical Leads.
• Ensure compliance with HSE, ESG initiatives, risk management, and business continuity.
• Negotiate contracts, manage vendors, and optimize value for money.

Skills

Facilities Management

Regional Leadership

APAC Experience

Budgeting & P&L

ISO 41001

CAFM/CMMS

English Proficiency

Education

Bachelor’s degree in Engineering/Facility Management or related field

Master’s degree / MBA preferred

Tools

Workday

ServiceNow

Archibus

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

We are seeking a strategic Regional Account Director to lead our facility management operations across the Asia Pacific region. In this pivotal role, you will be responsible for overseeing the delivery of high-quality, cost-effective, and compliant facility services for a diverse portfolio of corporate and commercial properties. You will drive operational excellence, enhance client satisfaction, and lead a high-performing team of facility managers and technical specialists. This role requires a strong blend of strategic vision, operational expertise, and leadership skills to navigate the complex regulatory, cultural, and logistical landscape of the APAC region.

Key Responsibilities

• Strategic Leadership & Operations Management: Develop and execute the regional facilities strategy aligned with business objectives and client expectations. Oversee day-to-day operations across multiple countries in APAC, ensuring consistent service delivery standards (SLAs/KPIs). Manage P&L responsibility for the regional portfolio, optimizing operational costs while maintaining service quality. Drive continuous improvement initiatives through lean management principles and digital transformation tools.
• Team Leadership & Development: Lead, mentor, and develop a multi-cultural team of Facility Managers, Technical Leads, and support staff across the region. Foster a culture of safety, accountability, and customer-centricity. Conduct performance reviews, identify talent gaps, and implement training programs to enhance team capabilities.
• Client Relationship & Stakeholder Management: Serve as the primary escalation point for key clients and stakeholders in the region. Build and maintain strong relationships with internal stakeholders, external vendors, and property owners. Conduct regular business reviews with clients to ensure alignment on goals, performance, and future needs.
• Compliance, Risk & Sustainability: Ensure full compliance with local health, safety, environmental (HSE), and regulatory requirements in all operating countries. Implement and monitor risk management protocols, including business continuity planning and emergency response procedures. Drive sustainability initiatives (ESG) to reduce carbon footprint and improve energy efficiency across the portfolio.
• Vendor & Contract Management: Oversee the procurement and management of third‑party service providers (cleaning, security, maintenance, etc.). Negotiate contracts, monitor vendor performance, and ensure value for money.

Qualifications & Requirements

• Education
  • Bachelor’s degree in Engineering, Facility Management, Business Administration, or a related field.
  • Master’s degree or MBA is preferred.
• Experience
  • Minimum 12-15 years of experience in Facilities Management, with at least 5-7 years in a senior leadership role covering the Asia Pacific region.
  • Proven track record in managing large-scale, multi-site portfolios in corporate or commercial sectors.
• Technical Skills
  • Deep understanding of FM best practices, ISO standards (e.g., ISO 41001), and HSE regulations.
  • Proficiency in CAFM/CMMS systems (e.g., Workday, ServiceNow, Archibus) and Microsoft Office Suite.
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Soft Skills
  • Exceptional leadership and people management skills with the ability to influence across cultures.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent communication and negotiation skills in English (written and verbal); proficiency in Mandarin or other Asian languages is preferred to effectively liaise with regional stakeholders, clients, and partners who communicate primarily in these languages.

Location

Location: On‑site –Singapore

Application Process and Recruitment Technologies

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Privacy Notice

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

About JLL

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.