JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Summary
The Site Lead is the primary on-site operational leader responsible for the Singapore site., managing a team covering Front of House and FM Operations.
This role is responsible for end-to-end facilities management, event planning & management, ensuring seamless daily operations, workplace projects, vendor coordination, and team supervision. The Site Lead serves as the key interface between JLL and client stakeholders, maintaining high service standards across technical operations, workplace services, and health & safety compliance.
Key Responsibilities
Facilities & Technical Operations
- Oversee daily M&E operations and performance outputs, including coordination with JLL's Mobile Technician Services (MTS) and third-party vendors for maintenance, pest control, and indoor landscaping.
- Oversee effective cleaning operations including daily and periodic cleaning.
- Conduct regular facilities inspections and ensure all systems (HVAC, electrical, plumbing, fire safety) are maintained to operational standards.
- Manage work orders efficiently, ensuring prompt resolution.
- Perform light-duty technical adjustments (e.g., monitor arms, furniture tightening) and coordinate furniture resets and equipment delivery.
- Track and maintain accurate FM asset inventories; oversee storage, disposal, and retrieval of assets.
Workplace Projects & Space Management
- Support workplace projects including office moves, renovations, and minor A&A works.
- Maintain accurate occupancy and workstation allocation data; provide regular headcount and space utilization reports to the client.
- Coordinate all moves, adds, and changes (MAC) with minimal disruption to operations.
Event & Meeting Support
- Collaborate with the Events team to support staff events, business meetings, VIP visits, internal meetings, and admin events.
- Ensure meeting room setup, equipment readiness, and coordination for high-profile (VIP) events.
Team Supervision & Vendor Management
- Supervise and coordinate the deliverables of the workplace team and on-site vendor staff. Ensure regular training needs are planned and executed.
- Maintain strong vendor relationships and ensure service quality from third-party contractors.
- Develop and manage team’s work schedules to ensure adequate coverage to manage operational continuity.
Compliance & Health & Safety
- Ensure full compliance with health and safety regulations, including fire safety, workplace ergonomics, and emergency preparedness.
- Implement and maintain workplace policies to support compliance in areas such as building access, visitor management, and HSE-related SOPs.
- Conduct regular refresher HSE training for site team members.
Client Relationship & Stakeholder Management
- Serve as the primary point of contact for client stakeholders, maintaining proactive communication and relationship management.
- Responsible for Monthly Finance and Operations reporting including updating budgets, preparation and submission of invoices.
- Liaise with external stakeholders including building landlords and local authorities.
- Support client-driven and/or JLL Value-Added initiatives
Job Qualifications
- Diploma in Facilities Management, Engineering, or a related field with at least 10-15 years of relevant facilities management experience