Academic Programs Operations Manager

Singapore Institute of Technology; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Institute of Technology invites applications for the role of Assistant Manager / Senior Assistant Manager, Academic Programmes Administration in its ICT team. The position focuses on planning and managing operations for programmes and modules, coordinating timetables, admissions, exams, and student lifecycle processes.

The role requires a degree or equivalent, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Degree from a recognised Institute of Higher Learning, or extensive skills or experience in lieu of a degree.
• Experience in a similar position or educational environment, with exposure to systems and operational work.
• Proficient in Microsoft Office (Excel, Powerpoint, Word).
• Good written and communication skills.
• A highly motivated and adaptive individual, who is able to work independently yet cohesively within a team, in a fast-paced and dynamic environment.
• Familiarity with automation tools, Systems Thinking and Lean Transformation models would be an advantage.

Responsibilities

• Plan and manage the operations of programmes and modules.
• Coordinate and manage class timetables, scheduling and booking of facilities.
• Oversee and support student lifecycle processes, including admissions, matriculation, module registration, exemptions, exams, withdrawals, leave-of-absence requests, certificates issuance, and processing of claims and forms.
• Organise and manage assessments, examinations, briefings, meetings, workshops, talks, publicity events and other programme-related activities.
• Assist in collation and submission of students’ results, including preparation of reports, presentations and Programme Performance Indicator analysis.
• Manage programme budgets, expenditure monitoring, procurement processes and asset utilisation.
• Plan and organize meetings and serve as secretariat for meetings convened at Cluster/Programme/Committee level.
• Work closely with internal and external stakeholders—including industry partners, collaborators, overseas universities, polytechnics and other programme counterparts to maintain effective communication and engagement.
• Plan and organise programme accreditation.
• Handle general student and public feedback, inquiries and operational matters.
• Support recruitment activities, including collation of content and materials for publicity.
• Support programme accreditation processes and ensure compliance with related requirements.
• Review, streamline and improve work processes to enhance operational efficiency.
• Undertake other programme support assignments as required by Cluster, Programme or Head of Division.

Skills

System thinking

Lean transformation

Automation tools

Communication skills

Independent working

Education

Degree or equivalent

Tools

Microsoft Office

Job description

Singapore Institute of Technology invites applications for the role of Assistant Manager / Senior Assistant Manager, Academic Programmes Administration in its ICT team. The position focuses on planning and managing operations for programmes and modules, coordinating timetables, admissions, exams, and student lifecycle processes.

The role requires a degree or equivalent, strong communication skills, and proficiency in Microsoft Office.