Claims Adjuster, Non Auto Plines

AIG Asia Pacific Insurance Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG Asia Pacific Insurance Pte. Ltd. in Singapore is seeking a Claims Adjuster for Non-Auto Plines to join our team.

You will evaluate coverage, perform quantum and liability analyses, and deliver timely, fair, and customer-focused outcomes across complex claims. The ideal candidate will have intermediate A&H claims knowledge, strong communication skills, and the ability to coordinate with vendors and internal stakeholders.

Qualifications

• Holds BCP, PGI and HI.
• Intermediate specialist knowledge in A&H claims topics.
• Policy language skills enabling accurate interpretation.
• Basic knowledge of legal/regulatory and litigation requirements for their line of business.
• Experience following up on recommendations from technical claims audits.
• Good communication skills, both written & verbal.
• Time management – ability to manage & prioritise workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.

Responsibilities

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation.
• Broader internal / external stakeholder communication where required.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice.
• Demonstrate a high standard of technical claims competence.
• Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.
• Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables.
• Provide technical advice to Shared Services.
• Any other projects/tasks which may be assigned to you from time to time.

Skills

A&H claims knowledge

Policy interpretation

Communication skills

Time management

Team collaboration

Education

BCP, PGI and HI certifications

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Adjuster, Non-Auto Plines to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Functional Responsibilities

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation
• Broader internal / external stakeholder communication where required
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice
• Demonstrate a high standard of technical claims competence.
• Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.
• Manage Third Party Administrators to ensure that they adhere to the claims handling guidelines and meet the agreed deliverables. This would include conducting audits and checks.
• Provide technical advice to Shared Services.
• Any other projects/tasks which may be assigned to you from time to time.

Accountabilities

• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
• Effective communication of key advanced Complex claims and A&H portfolio messages to internal stakeholders.
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation

What you’ll need to succeed

• Holds BCP, PGI and HI
• Intermediate specialist knowledge in A&H technical claims topics
• Policy language skills enabling accurate and consistent policy wording interpretation
• A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Good communication skills, both written & verbal
• Time management – ability to manage & prioritize workload and diary management
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.

Enjoy benefits that take care of what matters

• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Asia Pacific Insurance Pte. Ltd.

As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.