3 Months Assistant Manager (Education Sector) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a proactive Office/Research Administrator to support a research system. You will be the primary contact for users, monitor the service portal, troubleshoot issues, and coordinate with IT and vendors on resolutions.

Responsibilities include maintaining user guides and training materials, coordinating training sessions, participating in system testing, maintenance, audits, and supporting grant management and research-related activities.

Responsibilities

• User Support and Management: Serve as a point of contact for users on research system functionalities and issues. Monitor the service portal for reported queries, troubleshoot functional issues, provide guidance to users, and coordinate with the IT department and vendors on technical resolutions.

Job description

Pioneer

8.30am - 5.45pm (Mon - Thurs), 8.30am - 5.15pm (Fri)

Job Description

• User Support and Management: Serve as a point of contact for users on research system functionalities and issues. Monitor the service portal for reported queries, troubleshoot functional issues, provide guidance to users, and coordinate with the IT department and vendors on technical resolutions.
• Training and Documentation: Maintain user guides, system documentation, resource pages and training materials to ensure they remain updated with system changes. Assist in the preparation and coordination of training sessions, briefings and system-related events.
• System Support, Maintenance and Management: Support system testing for fixes, enhancements and approved change requests prior to implementation. Participate in research system meetings, document key discussions, and follow up on action items with relevant departments. Assist in scheduled functionality checks, routine system maintenance, and system- or process-related audit activities.
• Grant Management and Research-Related Activities: Support and participate in grant management and research-related office activities to gain a good understanding of research administration workflows.
• You will also be involved in ad-hoc initiatives undertaken by the Office.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.