$2800 - 3500 Customer Service Associate #ECH

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Recruit Express Pte Ltd is recruiting for a customer support role in Singapore. The successful candidate will deliver high-quality service in a customer-facing position, identify customer needs, and own issues through to resolution.

The role emphasizes cross-department collaboration and ongoing process improvements. Candidates should demonstrate strong communication skills, proactivity, and a commitment to maintaining high satisfaction levels.

Qualifications

• Ability to deliver professional and high-quality service in a customer-facing role.
• Identify customers' needs and assess to maintain high service levels.
• Taking ownership of customers' problems and drive resolution.
• Contribute to continuous improvement of processes for customer satisfaction.
• Maintain close liaison with other departments.

Responsibilities

• Deliver professional and high-quality service in a customer-facing role.
• Identify customers' needs and assess to maintain high service levels.
• Take ownership of customers' problems and follow through to resolution.
• Contribute to ongoing process improvements to enhance satisfaction.
• Maintain close liaison with all other departments.

Skills

Customer service

Problem solving

Ownership of issues

Interdepartmental liaison

Process improvement

Job description

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers' needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers' problems and follow through effectively and efficiently to resolution
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments

Shermaine Soo Yi Ning (R1877837)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #ECH

We regret to inform that only suitable candidates will be shortlisted for an interview.