24x7 Mandarin Hospitality Tech Support Analyst

Infor Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global software company in Singapore is seeking a Product Support Analyst for its Hospitality products. The role involves providing excellent technical support, including troubleshooting customer issues via multiple channels. The ideal candidate will hold a degree in Hospitality Management and possess strong communication skills in English, Mandarin, and Cantonese. This is an opportunity to work in a dynamic team dedicated to improving customer experiences with industry-leading software.

Qualifications

• Graduate in Bachelor of Hospitality Management or related field.
• Domain experience over two years in Software or Hospitality.
• Exposure to Front office or Property Management Software preferred.

Responsibilities

• Provide initial direct support to customers via Live Chat and telephone.
• Resolve frequently asked questions with the help of the Knowledge Center.
• Document customer contact activity on Infor Support Portal.

Skills

Excellent English Communication skills

Excellent Mandarin Communication skills

Confident Cantonese Communication skills

Customer oriented with attention to detail

Good data entry skills

Education

Bachelor of Hospitality Management or Science/Engineering

Tools

Microsoft Office

AWS Environment basic concepts

Job description

A global software company in Singapore is seeking a Product Support Analyst for its Hospitality products. The role involves providing excellent technical support, including troubleshooting customer issues via multiple channels. The ideal candidate will hold a degree in Hospitality Management and possess strong communication skills in English, Mandarin, and Cantonese. This is an opportunity to work in a dynamic team dedicated to improving customer experiences with industry-leading software.