24/7 Operations Lead – Vehicle Fulfilment & Warranty

ComfortDelGro Engineering Pte Ltd; Singapore; Vor Ort; SGD 70.000 - 100.000; Vollzeit

Zusammenfassung

ComfortDelGro Engineering Pte Ltd. is seeking an Assistant Manager to oversee 24/7 operations across multiple sites, ensuring safe and reliable delivery of commercial vehicles and strong customer focus.

You will lead frontline teams, coordinate vehicle preparation and handover activities, and manage warranty submissions with principals and workshop partners. Strong communication and documentation discipline are essential.

Qualifikationen

• Degree in Business, Engineering, Operations Management, Logistics, Automotive Technology or related discipline.
• 4–6 years of relevant experience in automotive operations or multi-site service operations.
• Experience managing shift-based or 24/7 operations is advantageous.
• Good working knowledge of commercial vehicles, warranty processes and customer fulfilment workflows.
• Strong operational coordination and multi-site execution capability.
• Good people management, shift planning and frontline supervision skills.
• Customer-focused mindset with professional escalation handling.
• Strong documentation discipline and warranty claim attention.
• Proficient with Microsoft Office; familiarity with workshop management systems is a plus.
• Knowledge of dashboard creation with tools like CoPilot and PowerApps is an advantage.
• Able to work independently while coordinating with multiple stakeholders.
• Service-oriented and committed to operational excellence.

Aufgaben

• Oversee daily operational execution across multiple locations, ensuring manpower coverage and service continuity.
• Supervise site leads and frontline staff to maintain safety, standards and customer handling.
• Monitor 24/7 performance by site, including incidents, downtime and service recovery.
• Act as first escalation point for operational disruptions and safety incidents.
• Manage end-to-end commercial vehicle fulfilment, including pre-delivery inspection and handover.
• Coordinate with Sales, Workshop, Parts, vendors and principals to meet timelines and quality.
• Track inventory and bottlenecks, driving corrective actions to minimise delays.
• Maintain accurate fulfilment records, handover docs and internal reporting.
• Lead, coach frontline teams to achieve operational discipline and accountability.
• Ensure compliance with policies, safety, data protection and documentation standards.
• Prepare regular management updates on performance and improvement actions.
• Identify opportunities to improve workflow, digital tracking and cost control.

Kenntnisse

Operational coordination

People management

Shift planning

Frontline supervision

Customer focus

Documentation discipline

Process improvement

Stakeholder coordination

Independent work

Ausbildung

Degree in Business, Engineering, Operations Management, Logistics, Automotive Technology

Tools

Microsoft Office

Microsoft PowerApps

CoPilot

Workshop management systems

Jobbeschreibung

ComfortDelGro Engineering Pte Ltd. is seeking an Assistant Manager to oversee 24/7 operations across multiple sites, ensuring safe and reliable delivery of commercial vehicles and strong customer focus.

You will lead frontline teams, coordinate vehicle preparation and handover activities, and manage warranty submissions with principals and workshop partners. Strong communication and documentation discipline are essential.