24/7 IT Service Desk Specialist

RIGHT SEARCH PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

RIGHT SEARCH PTE. LTD. is seeking a proactive Technical Support Specialist to help manage and resolve incidents in real-time, ensuring the stability of mission-critical infrastructure in a 24/7 environment.

You will assist service requests, coordinate with internal teams, maintain documentation, and track tickets while adhering to ITIL processes. The role suits someone with 2–3 years in technical support seeking a stable, hands-on position.

Qualifications

• Diploma or degree in Engineering, IT, Network Engineering, or related field.
• 2–3 years of experience in technical support and service operations.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Ability to track multiple service requests and issues, ensure timelines are met.
• Experience in troubleshooting system or network-related incidents.
• Ability to work in a high-pressure, 24/7 operational environment.

Responsibilities

• Assist and support service requests, issues tracking and documentation.
• Assist in customer communication.
• Maintain all service documentation and records.
• Coordinate internal teams to fulfil customer service requests.
• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.
• Update and track internal inventory and update documentation.

Skills

ITIL Incident Management

Problem Solving

Ticketing & Tracking

Customer Communication

Multi-tasking under pressure

Education

Diploma/ Degree in Engineering or IT

Networking fundamentals

Job description

RIGHT SEARCH PTE. LTD. is seeking a proactive Technical Support Specialist to help manage and resolve incidents in real-time, ensuring the stability of mission-critical infrastructure in a 24/7 environment.

You will assist service requests, coordinate with internal teams, maintain documentation, and track tickets while adhering to ITIL processes. The role suits someone with 2–3 years in technical support seeking a stable, hands-on position.