24/7 Factory IT Support Engineer

TECHEDGE-SOLUTION PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Techedge Solution Private Limited is seeking a Factory Information System (FIS) Line Support Engineer to join a rotating shift team providing first-level technical support, maintaining IT service uptime, and ensuring machine connectivity in a production environment.

You will handle incident tracking, escalation, and resolution for FIS applications, networking, databases, servers, and information security compliance, while documenting incidents to build a knowledge base and supporting global

Qualifications

• 24/7 shift availability to support factory IT operations.
• Incident tracking, classification, and escalation following defined procedures.
• Ability to diagnose issues using provided guidelines and documented processes.
• Escalation to appropriate teams for complex or unresolved incidents.
• Recording accurate incident and service request details for future reference.

Responsibilities

• Provide 24/7 shift support to maintain uninterrupted factory IT operations, including nights, weekends, and holidays as scheduled
• Receive and process service requests following established procedures to ensure timely handling
• Identify and diagnose technical issues using provided guidelines to resolve problems efficiently
• Escalate complex or unresolved incidents promptly to appropriate teams for faster resolution
• Log and maintain accurate records of incidents and service requests for tracking and analysis
• Categorize and classify incidents and service disruptions to prioritize response efforts
• Document incidents by symptoms and resolutions to build a knowledge base for future reference
• Analyze user-reported problems systematically to identify solutions and potential side effects
• Collaborate with global support teams to diagnose and resolve issues, ensuring system restoration or response as required
• Support information security compliance by ensuring factory clients operate securely in line with global policies

Job description

Techedge Solution Private Limited is seeking a Factory Information System (FIS) Line Support Engineer to join a rotating shift team providing first-level technical support, maintaining IT service uptime, and ensuring machine connectivity in a production environment.

You will handle incident tracking, escalation, and resolution for FIS applications, networking, databases, servers, and information security compliance, while documenting incidents to build a knowledge base and supporting global