1st Line IT Support Engineer - Remote & On-site

NTC ENTERPRISES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

An IT support services company in Singapore is seeking a candidate to provide troubleshooting support for desktop and IT-related issues. Responsibilities include on-site and remote support for end-users, documentation of troubleshooting steps, and ensuring excellent customer service. The ideal candidate has 1-2 years of experience in IT support and possesses effective communication skills. This role offers opportunities to grow within an enthusiastic team environment.

Qualifications

• 1-2 years of experience in an IT support role.
• Excellent interpersonal and communication skills.
• Ability to work under pressure to meet SLAs.

Responsibilities

• Support end-users to resolve IT-related issues via on-site and remote assistance.
• Document troubleshooting and resolution steps.
• Provide in-house helpdesk support through multiple channels.

Skills

Customer Service

Troubleshooting

Communication

Problem Analysis

Team Player

Education

ITE/Diploma in Information Technology

Job description

An IT support services company in Singapore is seeking a candidate to provide troubleshooting support for desktop and IT-related issues. Responsibilities include on-site and remote support for end-users, documentation of troubleshooting steps, and ensuring excellent customer service. The ideal candidate has 1-2 years of experience in IT support and possesses effective communication skills. This role offers opportunities to grow within an enthusiastic team environment.