1901 ICT Executive/School/Woodlands

MAXHUNT RESOURCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable educational institution in Singapore seeks a technical support professional to assist in managing and maintaining ICT resources. Responsibilities include frontline support for staff and students, managing school assets, and conducting training sessions. The ideal candidate should hold a relevant diploma, possess strong ICT skills, and have at least a year of experience in a similar role. This position offers opportunities to grow in a supportive school environment, contributing to effective learning through technology.

Qualifications

• At least a Diploma in Computer Science, IT, Engineering or other relevant fields.
• Proficient with ICT/AV setup and troubleshooting.
• Good sense of responsibility and time management skills.
• Ability to multi-task and work under pressure.

Responsibilities

• Support the Personalised Digital Learning Programme (PDLP) Device Management Application.
• Provide frontline technical support to staff and students.
• Conduct routine checks and maintenance on ICT equipment.
• Report and document missing or damaged ICT equipment.
• Support teachers on existing software usage.

Skills

ICT/AV setup and troubleshooting

Time management

Interpersonal skills

Communication skills

Planning skills

Ability to multi-task

Education

Diploma in Computer Science, IT, Engineering or relevant fields

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Basic image and photo editing

Basic Video & Audio editing

Job description

Overview

Name of Authority: Evergreen Secondary School

Contract Period: 1 Mar 2026 – 28 Feb 2027 (Option to extend for an additional 12 months)

Working Hours

• Mondays to Thursdays: 7:30 am – 5:00 pm (inclusive of 1 hr lunch break)
• Fridays: 7:30 am – 4:30 pm (inclusive of 1 hr lunch break)
• Service not required on Saturdays, Sundays and gazetted public holidays

Job Scopes

Areas of Technical Support

• Support the Personalised Digital Learning Programme (PDLP) Device Management Application (DMA) Portal for monitoring student and teacher devices in compliance with MOE guidelines and policies.
• Assist in maintaining the School Assets and Inventory Management System, ensuring proper records of all ICT assets and conducting monthly and ad‑hoc wall‑to‑wall inventory checks.
• Provide support for other school ICT systems required for daily operations, including vendor‑provided systems for fault reporting and technical support.

Frontline Technical Support & Service Delivery

• Provide frontline technical support to staff and students on their devices at school locations, troubleshooting issues with the Schools Standard Operating Environment (SSOE) in collaboration with Desktop Engineers.
• Set up and prepare school AV/IT facilities and equipment for lessons, school events and presentations, providing on‑site technical support including photography and videography services.

Asset Management, Deployment, & Maintenance

• Conduct routine checks and maintenance on ICT equipment as specified by the school, tracking and ensuring all AV/IT equipment in classrooms and other locations are in working order for daily use.
• Coordinate with vendors for repair, replacement, servicing and delivery of equipment, as well as technical support issues for school and student devices.
• Set up and configure school devices for issuance or deployment to staff and students.

Reporting, Compliance, and Project Support

• Report and document missing, defective or damaged ICT equipment and services to HOD ICT/ICT Manager.
• Follow all processes and documentation requirements specified by the school.
• Assist HOD ICT/ICT Manager in MOE‑initiated rollouts and projects.

Content Management & End‑User Training

• Support teachers on usage of existing software and conduct sharing sessions for staff and students on the use of ICT equipment.
• Maintain the school's media data in designated sharing folders.

Additional expectations: • Willing to follow school’s processes and perform assigned tasks
• Willing to learn new skills and systems

Requirements

Qualifications & Skills

• At least a Diploma in Computer Science, IT, Engineering or other relevant fields.
• Proficient with ICT/AV setup and troubleshooting.
• Good sense of responsibility, time management and organisational skills.
• Good interpersonal, communication and planning skills.
• Ability to multi‑task and work under pressure.
• Work well independently and in a team.
• Basic knowledge of asset and inventory management.

Software Skills and Requirements

• Microsoft Word (Advanced)
• Microsoft Excel (Advanced)
• Microsoft PowerPoint (Advanced)
• Basic image and photo editing skills.
• Basic Video & Audio editing.

Experience

• Must have at least 1 year of relevant experience (e.g., ICT Executive or Trainer in schools).
• Working experience with Secondary Schools will be an advantage.