(10-month Contract) Analyst - HR Operations & Solutions - APAC

capgroup; Singapore; Hybrid; SGD 56,000 - 100,000; Full time

Benefits offered by this job

Generous time off & health benefits

2-for-1 charitable matching gifts

On-demand professional development

Job summary

Capital Group is seeking an APAC HR Operations & Solutions Analyst for a 10-month contract in Singapore. You will manage HR intake channels, provide guidance on HR policies, and support regional HR operations with data-driven insights.

Key responsibilities include overseeing end-to-end associate lifecycles, benefits administration, and collaboration across CG functions to drive efficient processes and a strong employee experience. Flexible work options are available.

Qualifications

• Managing multiple intake channels and acting as the HR contact for CG associates across levels and other HR functions.
• Subject matter expert on HR policies, processes and tools; partners with other HR functions as needed.
• Provides local support to HR functions and advice on local complexities to global HR team members.
• End-to-end lifecycle management of associates from offer to termination.
• Benefits and leave administration including data insights for strategy.

Responsibilities

• HR Support: manage intake channels, answer HR questions, and route to appropriate resources.
• Process & lifecycle: oversee offer-to-termination movements and personal life events.
• Data privacy and tools: maintain data integrity and improve processes.

Job description

"I can be myself at work."

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

I can influence my income.

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

I can lead a full life.

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

I can succeed as a (10-month Contract) APAC HR Operations & Solutions Analyst.

HR Support

• Managing multiple in-take channels, acts as point of contact for HR-related questions from CG associates across levels and colleagues in other HR functions, providing guidance as and when appropriate; Refers questions to appropriate resources as applicable or directs the associate or manager to the adequate person or team as needed.
• Serves as a subject matter expert on Human Resources policies, processes and tools; partners with other HR functions as needed
• Provides consultation to the broader HR team to ensure accuracy and true intent within the system
• Provides local support to HR functions if they are not represented locally (e.g. GMG, benefits, etc); provides advice on local complexities to global HR team members.

Process & Associate Life Cycle Management

• Manages end-to-end processes related to associate's movements from offer to termination;
• Manages end-to-end processes related to associates' personal life events.
• Manage processes, documents and data in accordance with data privacy expectations and data integrity principles.
• Uses and improves existing tools and processes and participates to the design and implementation of new ones; seeks to continuously improve processes and documents and workflow with a lens on increased efficiency and customer experience
• Participates in regional or global projects as assigned

Benefits & leave administration

• Day-to-day administration of benefits in accordance with local requirements and processes, including sharing the relevant information with payroll on time and accurately.
• Management of absences in line with each country's requirement, including absence tracking, occupational health when relevant, informing payroll when payment implications as needed
• Providing data & insights to drive our benefits & associate management strategy

Peer Support

• Assists with onboarding, mentoring, and training HR Operations associates on process changes and/or new department initiatives; may customize training based on audience
• Proactively shares learnings with the Europe & APAC team as applicable
• Assists the other HR Operations teams as and when needed

Reporting and Analytics

• Generates ad hoc reports and identifies actionable insights through data analysis

I am the person Capital Group is looking for.

Independence & Oversight

• Contributes ideas in meetings for project or process improvement and participates in discussions about new ideas
• Prioritizes work, with guidance as needed
• Exercises autonomy by making independent decisions and taking ownership of tasks and projects

Business Acumen

• Able to understand clients, operations, capabilities, strategy, and goals
• Basic understanding of CG products and business processes, and how they apply to the client group

Communication, Collaboration & Influence

• Demonstrates emotional intelligence; communicates thoughts with clarity and cohesion
• Voices concerns, offering constructive criticism or challenging the status quo; willing to take risks
• Learns and applies foundations of change management

Consulting [incl. Judgement & Decision-Making]

• Demonstrate curiosity. analyzes information and uses logical reasoning to recommend or decide on a best course of action
• Delivers change as needed, escalates s