1 Year Contract Bank HR Operations & Process Improvement Specialist (Shared Services) #BLM

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a 1 Year Contract Bank HR Operations & Process Improvement Specialist (Shared Services) to manage day-to-day HR operations and handle employee enquiries. You will support governance, reporting and service delivery across HR platforms.

Responsibilities include process mapping, SOP development, UAT support, and driving HR transformation initiatives with HR teams, vendors and internal stakeholders to achieve operational excellence.

Qualifications

• Relevant experience in HR Operations, HR Shared Services or Employee Services.
• Experience with HR governance or employee lifecycle administration is advantageous.
• Exposure to process mapping, requirements gathering, UAT or HR transformation projects.

Responsibilities

• Manage day-to-day HR Operations and employee enquiries across shared mailboxes and self-service channels.
• Administer key employee services including Pass renewals, leave claims, verification, HR transactions and recognition programmes.
• Maintain HR records, dashboards, trackers and operational reports; support statutory submissions and governance.
• Review HR workflows; develop SOPs and operating procedures; identify inefficiencies and gaps.
• Gather business requirements and support UAT, implementation and change management for HR processes and digitalisation.
• Partner with HR teams, vendors and stakeholders on Operational Excellence projects including automation and reporting.

Skills

HR Operations experience

HR Shared Services

Employee Services

HR process improvement

Job description

Recruit Express will never request for your Singpass details in our recruitment process. Please contact us at 6732 6006 or email to [e-mail] if you are unsure if it is a scam.

1 Year Contract Bank HR Operations & Process Improvement Specialist (Shared Services) #BLM

Jobs Responsibilities

• Manage day to day HR Operations and employee enquiries across shared mailboxes, case management platforms and self service channels; ensure requests are resolved within established service standards.
• Administer key employee services including Pass renewals, government paid leave claims, employment verification, HR transactions and employee recognition programmes.
• Maintain accurate HR records, dashboards, trackers and operational reports while supporting statutory submissions, data quality reviews and HR governance requirements.
• Review existing HR workflows and develop process maps, SOPs and operating procedures; identify inefficiencies, control gaps and opportunities to improve employee service delivery.
• Gather business requirements and support UAT, implementation and change management activities for HR process, policy, system and digitalisation initiatives.
• Partner with HR teams, vendors and internal stakeholders on Operational Excellence projects, including process transformation, automation, governance and preparation of management reporting.

1 Year Contract Bank HR Operations & Process Improvement Specialist (Shared Services) #BLM

Singapore | Posted: Sep 30, 2026

Jobs Responsibilities

• Manage day to day HR Operations and employee enquiries across shared mailboxes, case management platforms and self service channels; ensure requests are resolved within established service standards.
• Administer key employee services including Pass renewals, government paid leave claims, employment verification, HR transactions and employee recognition programmes.
• Maintain accurate HR records, dashboards, trackers and operational reports while supporting statutory submissions, data quality reviews and HR governance requirements.
• Review existing HR workflows and develop process maps, SOPs and operating procedures; identify inefficiencies, control gaps and opportunities to improve employee service delivery.
• Gather business requirements and support UAT, implementation and change management activities for HR process, policy, system and digitalisation initiatives.
• Partner with HR teams, vendors and internal stakeholders on Operational Excellence projects, including process transformation, automation, governance and preparation of management reporting.

Job Requirements

• Relevant experience in HR Operations, HR Shared Services, Employee Services or HR process improvement is preferred.
• Experience handling employee lifecycle administration or HR governance would be advantageous.
• Exposure to process mapping, business requirements gathering, UAT, process improvement or HR transformation projects is preferred.