Virtual Travel Customer Service

Elevationtravelpartners; Stockholms kommun; A distancia; SEK 260.000 - 360.000; Jornada completa

Descripción de la vacante

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Sweden to assist clients with trip preparation and during their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

Respond via email, chat, and phone; assist with itinerary changes; provide destination guidance; follow up before departure; resolve concerns while maintaining a positive experience.

Formación

• Experience in customer support and client-facing roles.
• Excellent written and verbal communication in English.
• Able to manage multiple requests with attention to detail.

Responsabilidades

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Conocimientos

Customer support experience

Communication skills

Organized

Tech-savvy

Herramientas

CRM systems

Descripción del empleo

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction