Virtual Travel Assistance Agent

Kim Luxe Travel; Malmö kommun; Remote; SEK 320,000 - 450,000; Full time

Benefits offered by this job

Travel-related benefits

Industry discounts

Job summary

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent who will support clients throughout their travel journey in a fully remote capacity. You will respond to inquiries, review travel plans, and share destination information to ensure travelers are well-prepared before and during trips.

The ideal candidate is friendly, organized, and comfortable using digital tools. Prior customer service is helpful but not required, with opportunities for growth and access to travel-related discounts.

Qualifications

• Friendly and professional communication style.
• Customer service experience is helpful but not required.
• Organized with strong attention to detail.
• Comfortable working with digital tools and online platforms.
• Interest in travel and assisting others with their plans.
• Remote work environment with flexible scheduling.
• Training and resources to support success in the role.
• Opportunities to grow within the travel industry.
• Access to travel-related benefits and industry discounts.

Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms
• Assist with reviewing travel plans and helping confirm important trip details
• Provide helpful information regarding destinations, travel guidelines, and company procedures
• Check in with clients prior to departure to ensure they have everything needed for their trip
• Address concerns in a professional and timely manner and refer complex issues when appropriate

Skills

Communication skills

Attention to detail

Customer service mindset

Digital literacy

Remote work flexibility

Job description

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

Respond to traveler inquiries through email, phone, and messaging platforms

Assist with reviewing travel plans and helping confirm important trip details

Provide helpful information regarding destinations, travel guidelines, and company procedures

Check in with clients prior to departure to ensure they have everything needed for their trip

Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

Friendly and professional communication style

Customer service experience is helpful but not required

Organized with strong attention to detail

Comfortable working with digital tools and online platforms

Interest in travel and assisting others with their plans

Remote work environment with flexible scheduling

Training and resources to support success in the role

Opportunities to grow within the travel industry

Access to travel-related benefits and industry discounts