Transit Field Services Region Director

Wabtec Faiveley Nordic AB; Landskrona kommun; On-site; SEK 75,000 - 95,000; Full time

Job summary

Wabtec Faiveley Nordic AB is seeking a Field Services Leader based in Skåne län, Sweden. In this role, you will lead the regional Field Services organization, collaborating with multiple teams to enhance service delivery and customer relationships. You will be responsible for strategizing, managing budgets, and optimizing operational efficiencies. Candidates should possess an engineering degree and strong experience in project management. The position emphasizes customer-centric solutions and effective team leadership.

Qualifications

• Strong experience in project management and complex operations.
• Proven leadership of multi-site Field Service or operational teams.
• KPI-driven, cost-focused, and customer-oriented leadership mindset.

Responsibilities

• Lead and develop the regional Field Services organization.
• Deploy and track KPIs to drive quality, cost, and performance.
• Manage resource planning, budgeting, and workforce efficiency.
• Strengthen customer relationships and ensure service delivery excellence.

Skills

Project management

Leadership in Field Service

Business acumen

Communication skills

Education

Engineering degree or technical qualification

Job description

Job Description

Who will you be working with?

You will lead the regional Field Services organization, working closely with Resident Site Managers, Field Service Operations Managers, Warranty and Customer Services Managers, and Transit Resident Engineers. You will collaborate with Product Management, Services Sales, and OE/Service project teams to ensure strong customer delivery, effective warranty execution, and continuous product performance improvement.

How will you make a difference?

In this role, you will position Field Services as a key commercial and operational strength. You will deploy the Transit Field Services strategy across the region, strengthen customer intimacy and market understanding, and support project execution during warranty phases. You will optimize cost, on‑time delivery, and workforce efficiency while ensuring strong feedback from the field to Product Management to improve product performance and serviceability.

What will your typical day look like?

• Lead and develop the regional Field Services organization.
• Deploy and track KPIs to drive quality, cost, and performance.
• Implement the Transit Field Services strategy (organization, processes, tools).
• Manage resource planning, budgeting, and workforce efficiency.
• Support OE and Service projects during warranty and retrofit phases.
• Strengthen customer relationships and ensure service delivery excellence.
• Support Services Sales with customer‑centric service solutions and offerings.
• Drive cost optimization and OTD improvements in Field MRO activities.
• Manage and develop FS leadership roles across multiple sites.
• Ensure effective collaboration with Resident Engineers and project teams.
• Provide structured product performance feedback (REX) to Product Management.

Qualifications

• Engineering degree or technical qualification.
• Strong experience in project management and complex operations.
• Proven leadership of multi‑site Field Service or operational teams.
• Solid business acumen and experience in service business development.
• KPI‑driven, cost‑focused, and customer‑oriented leadership mindset.
• Strong communication and stakeholder management skills.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

For more information, visit www.WabtecCorp.com.