Transformation Consultant: AI, RPA & Process Innovation

Concentrix

Helsingborgs kommun

On-site

SEK 600,000 - 900,000

Full time

4 days ago

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Job summary

Concentrix is seeking a Transformation Consultant to align clients' people, processes and technology with business strategy. You will co-innovate transformation roadmaps, support delivery and sales, and identify opportunities through process discoveries and journey mapping.

Lead discussions on innovation and work with cross-functional teams to implement solutions and improve client performance. The role emphasizes RPA, cognitive bots, AI-enabled chat bots, and new tech adoption, with fluency in

Qualifications

Comprehensive understanding of BPM & CX services.
Ability to build transformation roadmaps for clients.
Experience in transformation/process re-engineering (RPA, cognitive, bots).
Strong knowledge of AI-enabled conversation bots (chat, email, social, knowledge bots).
Experience with process discoveries and designing process documents.
Experience deploying projects and implementing new technologies.
Fluency in Swedish and English.

Responsibilities

Co-create transformation roadmaps with clients.
Support delivery, account management and sales in problem solving and growth.
Identify opportunities via detailed process discoveries and customer journey mapping.
Develop innovative solutions addressing people, process, technology gaps.
Lead innovation discussions during pre-sales, due diligence and client meetings.
Collaborate with project management, IT and delivery teams to implement solutions and monitor impact.
Foster a culture of problem solving through trainings.
Identify new technologies to improve CNX and client processes.
Refine product backlogs and support POCs to enhance offerings.