Remote Transformation Consultant: AI, RPA & Change

Concentrix Sweden AB; Sweden; Remote; SEK 900,000 - 1,100,000; Full time

Job summary

Concentrix Sweden AB seeks a Consultant, Transformation to help clients align people, processes and technology with strategic goals. You will collaborate with sales and delivery teams to design innovative solutions such as RPA, AI-enabled bots, QA automation, and analytics, acting as a trusted advisor and change agent.

You will identify transformative opportunities, co-create roadmaps, and lead discussions in pre-sales and client engagements while working with IT and delivery teams to implement

Qualifications

• Comprehensive understanding of Business Process Service & CX channels.
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics)
• Expertise in AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots)
• Experience with Process Discoveries & writing Process Design Documents
• Experience with project deployment and implementing new technology
• Fluency in Swedish and English

Responsibilities

• Co-innovate with clients to outline transformation roadmaps.
• Support delivery, account management, sales teams in problem solving and growth.
• Identify opportunities via detailed Process Discoveries & Customer Journey Mapping
• Develop innovative solutions addressing people, process and technology opportunities
• Lead innovation discussions during pre-sales, client meetings and engagements
• Collaborate with project management, IT and delivery teams to implement solutions and monitor impact
• Foster a culture of problem solving through trainings
• Identify new technologies to improve CNX and client processes
• Refine product backlogs and support POCs to enhance existing assets

Skills

Business Transformation Roadmaps

RPA

Cognitive Bots

AI Bots

Process Discovery

Process Design

Project Deployment

Technology Implementation

Swedish

English

Job description

Concentrix Sweden AB seeks a Consultant, Transformation to help clients align people, processes and technology with strategic goals. You will collaborate with sales and delivery teams to design innovative solutions such as RPA, AI-enabled bots, QA automation, and analytics, acting as a trusted advisor and change agent.

You will identify transformative opportunities, co-create roadmaps, and lead discussions in pre-sales and client engagements while working with IT and delivery teams to implement