Technical Support Representative (French-speaking) (Fixed-term, 12 months)

Tobii Dynavox; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

Tobii Dynavox is seeking a Technical Support Representative to join our multilingual team in Stockholm. This full-time, fixed-term role (12 months) is onsite at our Östermalm office, 5 days a week, 8am-5pm.

The ideal candidate will assist customers and partners with technical inquiries across our products, providing high-quality support and timely responses. You will work in a fast-paced environment, leveraging curiosity about technology and a problem-solving mindset to help users.

Qualifications

• Experience in a customer-facing role.
• Proficiency in written and spoken English and French.
• Experience with CRM systems (Salesforce) is a plus.
• Experience troubleshooting Windows or iOS environments.

Responsibilities

• Assist customers, partners and colleagues with technical inquiries via phone, email, chat and remote sessions.
• Build understanding of product features and best practices to empower users to resolve issues.
• Troubleshoot issues across hardware and software platforms in collaboration with developers and stakeholders.
• Maintain strong customer relationships with empathy, patience and commitment to success.

Skills

Customer service

Troubleshooting

Bilingual English/French

Empathy

Teamwork

Tools

Salesforce

Job description

Why join us?We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.About the Role:As a Technical Support Representative, you will join our multilingual Technical Support team, who are the product experts to whom users, professionals and partners turn to when in need of help. You'll be the voice of Tobii Dynavox to our primarily English and French speaking users and partners, delivering high-quality technical support while learning our diverse product portfolio in depth.Please note: This is a full-time, fixed-term (12 months) role, onsite 5 days a week at our office in Östermalm, Stockholm. Working hours are 8am-5pm (Stockholm time), Monday to Friday. The ideal start date is as soon as possible, no later than mid-December 2026.In this role, you will:Assist customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products.Build understanding of product features, functionalities and best practices, empowering users and stakeholders to resolve issues independently.Troubleshoot issues across our hardware and software platforms via phone, email, chat and remote desktop sessions, collaborating with developers and other stakeholders when necessary.Nurture and maintain strong customer relationships by demonstrating empathy, patience, and commitment to their success, whatever that looks like to them.Who You Are:You're a team player who proactively supports colleagues, manages your own workload, and prioritises effectively in a fast-paced environment to ensure fast response times and high service quality.You don't need to be an IT expert. What matters to us most is your curiosity about technology, willingness to learn, and passion to help others. We value any technical and troubleshooting skills as well as customer-facing experience you bring.Just as important, we're looking for someone who shares our values. You enjoy collaborating with colleagues across teams, approach challenges with curiosity and a problem-solving mindset, and treat others with empathy, respect, and consideration. You're open to feedback, eager to learn, and motivated to continuously grow while helping us deliver the best possible experience for our customers.What We're Looking For:Experience in a customer-facing role, such as customer service, technical support, or product support, preferably involving troubleshooting in Windows or iOS environment.Proficiency in written and spoken English and French, with the ability to communicate fluently in a professional setting across channels in real time.Empathic approach and skills in problem solving and active listening to resolve technical issues while maintaining high customer satisfaction are required.Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.Experience with CRM systems, such as Salesforce, is a great asset.Please note: This is a fixed-term role, and at the moment we're unable to promise a permanent position at the end of the contract. That said, you'll gain valuable experience, build your professional network, and have access to learning programs that help you keep growing within a global organization. You'll also be able to apply for relevant roles that match your skills and interests through our internal career portal.Apply today!We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.Where we stand:We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled