Head of IT Operations and Support

Saab; Solna kommun; On-site; SEK 1,800,000 - 2,400,000; Full time

Job summary

Saab, a leading defence and security company, seeks a senior leader to head IT Operations & Support within Group IT. You will drive end-user services, IT operations, asset/configuration management, and incident/problem control in a global organisation, reporting to the Group CIO.

You will lead senior leaders, partner with business and tech stakeholders, and steer the IT transformation strategy including AI, cloud-native technologies and modern digital platforms.

Qualifications

• Academic degree in a relevant field, or equivalent experience.
• Minimum 10 years of IT management experience, including several years of leadership of leaders.
• Extensive experience in IT operations, IT service management, service desk, incident and problem management, asset management, and digital workplace services.
• Relevant experience from ITIL and ITSM-processes.
• A strong background in IT support or management, with proven success in driving both tactical and strategic improvements.
• Proven experience driving transformation with focus on cloud, AI and modern IT infrastructure and large-scale technology initiatives.
• Experience from large global organisations; ideally including defence.
• Excellent communication skills and ability to manage complex stakeholder landscapes.
• Fluency in both Swedish and English, both written and spoken.

Responsibilities

• Lead and transform Saab’s IT Operations & Support capabilities, ensuring reliable, secure, and customer-focused IT services.
• Drive transformation with focus on cloud, AI and modernisation.
• Enable employees to work effectively through high-quality support services and digital workplace experiences.
• Ensure stable and resilient IT operations through effective incident, problem, asset, and configuration management.
• Define and drive the roadmap for IT Operations & Support, including self-service, remote capabilities, automation, ITSM governance and reporting.
• Drive continuous improvement by reducing recurring incidents and improving service quality.
• Oversee staffing, tools, and vendor services, balancing cost with service delivery.
• Represent Group IT in cross-functional forums and engage with senior stakeholders.

Skills

IT management

IT operations

IT service management

Leadership

Stakeholder management

Strategic planning

Digital workplace services

Cloud and AI

Education

Academic degree in a relevant field

Equivalent experience

Tools

ITIL

ITSM processes

Job description

Step into a key leadership role at the heart of Saab’s digital transformation. As Head of IT Operations & Support within Group IT, you will lead group-wide IT operations and end-user services, ensuring that Saab’s employees are supported by reliable, secure, and customer-focused technology services in an increasingly digital and globally connected environment. You will play a key role in enabling Saab's digital transformation by supporting the adoption of AI, cloud-based technologies, automation, and modern digital platforms.

Your role

As Head of IT Operations & Support within Saab Group IT, you will be responsible for the delivery and development of key IT operations and support capabilities, including service desk, IT operations, asset management, configuration management, incident management, and problem management.

You will drive Saab’s IT transformation agenda forward, ensuring adoption of AI, cloud-native technologies, automation, and modern digital platforms. This requires close alignment between business needs, operational delivery, and digital workplace services across Business Areas and Group Functions.

The role includes line management of senior leaders and close collaboration across the organisation to ensure cohesion between strategic direction and operational execution.

In this role, you will:

• Lead and transform Saab’s IT Operations & Support capabilities, ensuring reliable, secure, and customer-focused IT services in a rapidly growing and global organisation
• Drive transformation with focus on cloud, AI and modernisation
• Enable employees to work effectively through high-quality support services and digital workplace experiences
• Ensure stable and resilient IT operations through effective incident, problem, asset, and configuration management
• Define and drive the roadmap for IT Operations & Support, including increased self-service, remote capabilities, automation, improved ITSM governance, and enhanced operational reporting
• Drive continuous improvement by reducing recurring incidents and improving service quality and operational efficiency
• Oversee staffing, tools, and vendor services, balancing cost-efficiency with exceptional service delivery
• Represent Group IT in cross-functional forums and engage with senior business and technology stakeholders

This is a highly visible position that involves frequent interaction with executive stakeholders, and you will report directly to the Saab Group CIO. You will play a central role in ensuring resilient business operations, exceptional end-user support, and a modern digital workplace experience across the enterprise.

Your profile

We are looking for a senior leader with extensive experience managing complex IT organisations in a global context, combined with deep expertise in IT operations, service management and support.

You have a strong track record of driving transformation and operational improvements, with focus on cloud, AI and modern IT infrastructure. Combined with a deep understanding of IT service management, digital workplace services, operational excellence, and modern technology environments including cloud and automation.

You are a relationship-oriented leader who is comfortable representing IT at senior management level, lead through others, and drive change in large organisations.

You have a strategic, data-driven mindset with the vision and expertise to deliver impactful IT solutions that drive business success.

Key qualifications and experience

• Academic degree in a relevant field, or equivalent experience
• Minimum 10 years of IT management experience, including several years of leadership of leaders
• Extensive experience in IT operations, IT service management, service desk, incident and problem management, asset management, and digital workplace services (digital devices and workplace equipment)
• Relevant experience from ITIL and ITSM-processes
• A strong background in IT support or management, with proven success in driving both tactical and strategic improvements
• Proven experience driving transformation with focus on cloud, AI and modern IT infrastructure and large-scale technology initiatives
• Experience from large global organisations; ideally including defence
• Excellent communication skills and ability to manage complex stakeholder landscapes
• Fluency in both Swedish and English, both written and spoken

This position requires that you pass a security vetting based on the current regulations around security protection. For positions requiring security clearance, additional obligations regarding citizenship may apply.

What you will be part

Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.

Saab is a leading defence and security company with an enduring mission: to help nations keep their people and society safe. Empowered by its talented employees, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures, and maintains advanced systems in aeronautics, weapons, command and control, sensors, and underwater systems. Saab is headquartered in Sweden, with major operations around the world, and is part of the domestic defence capability of several nations.