Technical Service Engineer(J10720)

Pylontech; Stockholms kommun; On-site; SEK 400,000 - 520,000; Full time

Job summary

Pylontech 正在瑞典斯德哥尔摩地区寻找技术支持工程师，负责为客户提供现场与远程安装、调试及维护相关技术支持。你将与客户保持专业沟通，帮助他们理解并完成故障排除与操作优化。

岗位要求具备电气工程或新能源相关学士学位，以及1年以上能源储存领域的技术服务经验，需英语和瑞典语流利，具备良好问题解决能力和团队协作精神。

Qualifications

• 具备电气工程、能源储存领域的专业背景与技术经验。
• 能够在压力下快速定位并解决技术问题。
• 具备良好的沟通能力，能向客户和同事清晰传达技术信息。
• 具备独立工作能力，也能在团队中协作完成任务。
• 对客户需求敏感，具备出色的服务意识。

Responsibilities

• 为客户提供技术支持，远程和现场均可解决安装、调试、运行和维护相关问题。
• 与客户进行专业沟通，了解需求并清晰给出排障步骤与解决方案。
• 执行现场安装与调试，确保安全规范与最佳实践。
• 开发培训材料、用户手册和常见问答，提升客户及内部人员的自助能力。
• 与研发、工程和销售等跨职能团队协同，将复杂技术问题升级并解决。
• 就产品测试与质量反馈向研发团队提供意见，帮助改进产品性能与可靠性。

Skills

沟通能力

问题解决能力

独立工作

团队合作

客户导向

Education

Electrical Engineering / Renewable Energy 学士学位

Job description

工作职责： Key responsibilities:

• 1. Technical Support: Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.
• 2. Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns. Provide clear instructions and explanations to customers, guiding them through troubleshooting steps and resolutions.
• 3. Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing. Ensure that installations are completed accurately and efficiently, adhering to safety guidelines and following best practices.
• 4. Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of Pylontech products. Deliver training sessions to customers and partners, both in-person and remotely, to promote product understanding and self-sufficiency.
• 5. Issue Resolution and Escalation: Collaborate with cross-functional teams, including R&D, engineering, and sales, to elevate and resolve complex technical issues that require advanced troubleshooting or product modifications. Follow up with customers to ensure satisfactory resolution and maintain a high level of customer satisfaction.
• 6. Product Testing and Quality Assurance: Keep commynication with local customers, provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.

任职资格： Requirements:

• 1. Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
• 2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
• 3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.
• 4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.
• 5. Based in Sweden, Fluent English & Swedish language is required.