Technical Customer Success Specialist - Splunk & Cloud

Cisco; Stockholms kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

Cisco is seeking a Customer Experience specialist to advise customers on the technical health of their Splunk environments, helping with onboarding and ongoing value realization. You will monitor health, coordinate with internal teams, and participate in sales QBRs to review service levels and performance.

In this role, you will build strong customer relationships, translate needs into actionable insights for account teams, and support upgrades and workload optimization in a collaborative,

Qualifications

• 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field.
• 3+ years in an enterprise customer-facing role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management, and project coordination.
• Experience with IT operations and technical infrastructure.

Responsibilities

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage.
• Monitor customer environment health by reviewing cases, outages, critical issues, and ongoing projects, and conduct diagnostic health checks where needed.
• Partner with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes, maintenance windows, and new feature availability in line with product roadmaps.
• Contribute to stronger customer relationships by translating customer needs into actionable insights for account teams and advocating internally to drive effective issue resolution.
• Participate in sales QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance.

Skills

Technical support experience

Enterprise customer-facing role

Splunk Core Platform

Escalations & account management

IT operations

Job description

Cisco is seeking a Customer Experience specialist to advise customers on the technical health of their Splunk environments, helping with onboarding and ongoing value realization. You will monitor health, coordinate with internal teams, and participate in sales QBRs to review service levels and performance.

In this role, you will build strong customer relationships, translate needs into actionable insights for account teams, and support upgrades and workload optimization in a collaborative,