Customer Success Specialist - Analytics

Mercor; Stockholms kommun; On-site; SEK 389,000 - 579,000; Full time

Job summary

Mercor is hiring a Customer Support / Success professional to review, assess, and provide structured feedback on domain-specific documents, ensuring quality and relevance. This role suits someone with strong analytical skills and experience in customer support or success.

You will follow structured guidelines, communicate insights clearly, and collaborate with cross-functional teams. A bachelor’s degree and 2+ years in a relevant role are required, with proficiency in Excel, PowerPoint, and

Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Skills

Analytical skills

Written communication

Attention to detail

Guidelines adherence

Document analysis

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada