Customer Success Architect: Technical Health & Adoption

Cisco Systems, Inc.; Stockholms kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Experience specialist to advise clients on Splunk health, enable onboarding, and monitor environments. You will coordinate with cross‑functional teams, manage escalations, and support ongoing customer value realization.

This role emphasizes relationship building and proactive problem solving across the customer lifecycle. The ideal candidate has 3+ years in technical support or account management, strong Splunk knowledge, and willingness to travel 20-30%

Qualifications

• 3+ years of experience in technical support, technical account management or related field.
• Experience in enterprise customer-facing roles and IT operations.
• Working knowledge of Splunk Core Platform and related products.

Responsibilities

• Advise customers on technical health of Splunk environments to support adoption.
• Deliver onboarding guidance, enablement planning, and customer workshops.
• Monitor environment health by reviewing cases and outages and perform health checks.
• Partner with internal teams to manage escalations and communicate product changes.
• Contribute to stronger customer relationships and drive issue resolution.
• Participate in sales QBRs to review service levels and usage metrics.

Skills

Technical support

Account management

Customer-facing

Project coordination

IT operations

Splunk Core Platform

Relationship management

Education

Splunk Architect Certification

Job description

Cisco Systems, Inc. is seeking a Customer Experience specialist to advise clients on Splunk health, enable onboarding, and monitor environments. You will coordinate with cross‑functional teams, manage escalations, and support ongoing customer value realization.

This role emphasizes relationship building and proactive problem solving across the customer lifecycle. The ideal candidate has 3+ years in technical support or account management, strong Splunk knowledge, and willingness to travel 20-30%