Swedish Tech Support Advisor — Remote in Greece

Next Job Abroad; Umeå kommun; On-site; SEK 266,000 - 377,000; Full time

Benefits offered by this job

Relocation package

Work from home in Greece

Housing support

Job summary

Next Job Abroad is seeking a Swedish-speaking Technical Customer Support Advisor to join an international team in Greece. You will provide technical and account support to European customers using a leading fleet management platform and resolve issues across multiple systems.

The role involves troubleshooting software and GPS-related questions, onboarding customers, and escalating complex cases to headquarters in Germany. Relocation and Greek-language training are provided.

Qualifications

• Fluent Swedish (C1) and good English (B2).
• Previous experience in customer service or technical support.
• Comfortable working with several computer systems simultaneously.
• Good written communication skills.
• General understanding of software, GPS or mobile technology.
• Structured and analytical approach to problem-solving.
• Ability to multitask and prioritise effectively.
• Positive attitude and willingness to learn.

Responsibilities

• Provide technical and customer support via email, phone and internal systems.
• Assist customers with account setup, activation and configuration issues.
• Help troubleshoot technical problems related to fleet management software and connected vehicle services.
• Investigate missing or inaccurate system information, such as vehicle locations, driving data or fleet visibility.
• Support customers, partners and internal teams with product-related questions.
• Escalate more complex technical cases to the headquarters in Germany when required.
• Document customer interactions accurately using multiple internal tools.
• Deliver professional and efficient support while maintaining a high level of customer satisfaction.

Skills

Swedish (C1)

English (B2)

Customer support

Technical support

Multi-system use

Written communication

Analytical thinking

Prioritisation

Positive attitude

Job description

Next Job Abroad is seeking a Swedish-speaking Technical Customer Support Advisor to join an international team in Greece. You will provide technical and account support to European customers using a leading fleet management platform and resolve issues across multiple systems.

The role involves troubleshooting software and GPS-related questions, onboarding customers, and escalating complex cases to headquarters in Germany. Relocation and Greek-language training are provided.