Swedish Quality Analyst — Audits, Coaching & Impact

Grow-Talent.com; Stockholms kommun; Hybrid; SEK 198,000 - 330,000; Full time

Benefits offered by this job

Dynamic and diverse job environment

Opportunities for personal and professional development

Job summary

A leading multinational technology BPO in Riga is looking for a Quality Analyst (Swedish) with near-native Swedish and good English skills. The role involves monitoring and auditing customer interactions, providing feedback, and supporting quality performance improvement. Applicants should possess strong analytical and problem-solving skills and a service-oriented attitude. Opportunities for personal and professional development are offered, along with shift work aligned with operational hours.

Qualifications

• Near native (Swedish C1) or native language skills and manageable English skills (B1+).
• Excellent attention to detail and ability to maintain accuracy.
• Strong data analytic and problem-solving skills with a continuous improvement mindset.

Responsibilities

• Monitor and audit quality of customer interactions.
• Provide feedback and coaching to customer service agents (CSAs).
• Support CSA performance improvement in line with priorities.

Skills

Attention to detail

Data analytic skills

Problem-solving

Communication skills

Interpersonal skills

Job description

A leading multinational technology BPO in Riga is looking for a Quality Analyst (Swedish) with near-native Swedish and good English skills. The role involves monitoring and auditing customer interactions, providing feedback, and supporting quality performance improvement. Applicants should possess strong analytical and problem-solving skills and a service-oriented attitude. Opportunities for personal and professional development are offered, along with shift work aligned with operational hours.