Swedish speaking Team Leader - Stockholm

JobSquad ApS; Eds distrikt; On-site; SEK 558,000 - 781,200; Full time

Benefits offered by this job

Career development possibilities

Health insurance

Pleasant office environment

Job summary

A leading company in the orthopaedics industry is seeking a team leader in Sweden. The role involves developing a team for great customer experience and ensuring adherence to processes. Candidates should have B2-C1 Swedish skills and 2-4 years of leadership experience. Flexibility and strong analytical skills are essential for this position. Competitive benefits and career development opportunities are offered.

Qualifications

• 2-4 years experience as team leader and/or quality analyst.
• Knowledge of Lean, Six Sigma, PDCA.
• Strong analytical skills with a focus on continuous improvement.

Responsibilities

• Support and develop your team for great customer experience.
• Ensure adherence to customer handling processes.
• Analyse quality performance and participate in reviews.

Skills

Swedish (B2 or C1)

English (B1)

Analytical skills

Communication skills

Flexibility

Ownership

Job description

Reference: TMST

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*You need to have an EU passport to apply for this position.*

We offer

• Possibility to work from nice offices in Stockholm
• Career development possibilities within the company
• Health insurance

The job

As team leader you will be responsible for supporting and developing your team to create great customer experience and ensure continuous improvement. This is done by focusing on adherence. continuous improvement, collaboration, and governance.

Your daily work will include tasks like these:

• Ensure that agents are adhering to the processes of handling customers and therefore meet and exceed requirements (KPI's).
• Make observations, identify, and analyse trends and patterns.
• Analyse operation’s quality performance and participate in audits and reviews.
• Present initiatives and achievements on business reviews
• Follow up on escalations for improvement

Your qualifications

You speak and write Swedish at a B2 or C1 level and you can communicate in English (B1).

2-4 years experience as team leader and/or quality analyst. Knowledge of Lean, Six Sigma, PDCA, other quality improvement methodology and project exposure are an advantage.

You have a good understanding and level of computer handling skills.

Strong analytical and interpretation skills with a "continuous improvement" and agile mindset.

You have strong communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.

If you have any questions about the position, please feel free to send an email to [e-mail]. We are ready to help.