Sweden Customer Success Manager: Growth, Retention & Local Ambassadors

Mollie; Stockholms kommun; On-site; SEK 540,000 - 700,000; Full time

Job summary

Mollie, based in Stockholm, is seeking a Customer Success Manager for Sweden to own a portfolio of Swedish merchants, from key accounts to smaller ones still finding their footing. Your focus is on retention, business reviews and account performance, and on building trust in the Mollie brand locally.

Most of your time, around 80%, will be proactive: building relationships, often in person, spotting upsell opportunities and getting ahead of retention risks before they become problems.

Qualifications

• Native or fluent Swedish and fluent English, and based in Stockholm.
• A background in e-commerce or payments.
• A commercial approach to customer success, balancing retention with upsell and comfortable growing accounts.
• Experience managing a portfolio proactively, staying ahead of issues rather than just reacting to them.
• Comfort meeting customers in person and building relationships face to face.

Responsibilities

• Drive retention and growth across the Swedish portfolio, against upsell and retention targets.
• Run regular, value driven business reviews with key merchants.
• Build strong relationships with merchants and grow a group of local customer ambassadors.
• Organise small customer events, in partnership with Sales and Marketing.

Skills

Swedish fluency

English fluency

Portfolio management

In-person relationship building

Job description

Mollie, based in Stockholm, is seeking a Customer Success Manager for Sweden to own a portfolio of Swedish merchants, from key accounts to smaller ones still finding their footing. Your focus is on retention, business reviews and account performance, and on building trust in the Mollie brand locally.

Most of your time, around 80%, will be proactive: building relationships, often in person, spotting upsell opportunities and getting ahead of retention risks before they become problems.