Surgical Robotics Field Engineer: On-Site Install & Support

Intuitive; Stockholms kommun; On-site; SEK 550,000 - 850,000; Full time

Job summary

Intuitive is seeking a Field Service Engineer to install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory. You will fulfill service agreements and warranty obligations while exceeding customer expectations, and participate in new product introductions and process improvements.

The role requires expertise in electro-mechanical systems, specialized training, and excellent customer service, communication, and time management skills.

Qualifications

• Expertise in electro-mechanical systems.
• Specialized training in relevant field.
• Excellent customer service, communication and time management skills.

Responsibilities

• Perform scheduled maintenance and inspections for the assigned territory, including system updates and upgrades.
• Troubleshoot, diagnose, and repair Intuitive products and related equipment within designated timeframes.
• Coordinate delivery and installation of systems and hardware.
• Complete admin duties such as spare parts inventory, field activity reports, expense reports, and RMAs.

Skills

Electro-mechanical

Customer service

Communication

Time management

Job description

Intuitive is seeking a Field Service Engineer to install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory. You will fulfill service agreements and warranty obligations while exceeding customer expectations, and participate in new product introductions and process improvements.

The role requires expertise in electro-mechanical systems, specialized training, and excellent customer service, communication, and time management skills.