Robotic Surgery Tech Support Engineer

Intuitive; Stockholms län; Remote; SEK 40,000 - 60,000; Full time

Benefits offered by this job

Equal Employment Opportunity Employer

Support for long-term growth

Job summary

Intuitive in Sweden seeks a Technical Support Engineer to provide frontline phone support for customers and field personnel. This role includes troubleshooting complex robotic issues, documenting complaints, and driving resolutions.

The ideal candidate has a degree in electronics or mechanical engineering, strong analytical skills, and experience in technical support. Fluency in Finnish and English is required.

Qualifications

• Degree in electronics or mechanical engineering and/or 2 years related job experience.
• Must have at least 2 years of experience in Technical Support in a call center.
• Familiarity with Operating Room protocols, anatomic terminology, and medical devices is a plus.

Responsibilities

• Provide technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems over the phone.
• Create and track service requests in the SAP/CRM business system.

Skills

Effective analytical skills

Troubleshooting and problem-solving

Fluency in English

Communication skills

Knowledge of Endoscopic vision equipment

Education

Degree in electronics or mechanical engineering

Tools

SAP

Microsoft Office

Job description

Intuitive in Sweden seeks a Technical Support Engineer to provide frontline phone support for customers and field personnel. This role includes troubleshooting complex robotic issues, documenting complaints, and driving resolutions.

The ideal candidate has a degree in electronics or mechanical engineering, strong analytical skills, and experience in technical support. Fluency in Finnish and English is required.