Support Associate

Wolt - English; Stockholms kommun; On-site; SEK 280,000 - 360,000; Full time

Benefits offered by this job

Wolt credits cashback

Wellness allowance

Employee assistance program

Job summary

Wolt in Sweden is hiring for a customer support role. You will assist customers, courier partners, and venues via live chat and phone to ensure smooth delivery operations and help grow the support function with the team.

You will work in shifts mornings, evenings, and weekends, requiring Swedish fluency and professional English. The role offers Wolt credits cashback, wellness allowance, and an employee assistance program.

Qualifications

• Excellent communication with a personal touch.
• Customer-obsessed and team-oriented mindset.
• Fast learner with ability to multitask in a fast-paced environment.
• Fluent in Swedish and proficient in English.
• Willingness to work in mornings, evenings and weekends.

Responsibilities

• Support customers, courier partners, and venues via live chat and phone.
• Ensure delivery operations run smoothly.
• Help develop the support function with the support and other teams.

Skills

Communication

Customer focus

Teamwork

Multitasking

Fast learner

Shift work

Swedish/English bilingual

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

• Supporting our customers, courier partners, and venues via live chat and phone.
• Ensuring that the delivery operations run smoothly.
• Developing our support function together with the support team as well as other teams within Wolt.

Our humble expectations

• You have great communication skills with a personal touch, and a customer‑obsessed and team‑oriented mindset.
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast‑paced environment.
• You can work in shifts in mornings, evenings and weekends at the office – our support is open seven days a week from 07:30‑00:30.
• You are fluent in Swedish and you have professional working proficiency in English.

What you’ll get by joining us

• Wolt credits cashback benefit.
• Wellness allowance.
• Employee assistance program.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.