Supply Chain Process Specialist

Beiersdorf; Göteborgs kommun; On-site; SEK 900,000 - 1,100,000; Part time

Benefits offered by this job

Competitive salary

Bonus

Private Health Insurance

Pension

30 days vacation per year

Wellness fee

Meal vouchers

Discounted product purchases

Employee Assistance Programme

Job summary

Beiersdorf, home of Nivea, is seeking a Process Specialist to lead customer management and Nordic Supply Chain process improvements. You will collaborate with global SAP key users, drive AI-enabled automation, and translate business requirements into effective system solutions.

As Nordic SAP customer management SME, you will deliver continuous improvement, support order management activities, and partner with IT teams to enhance employee and customer experiences through automation and digital

Qualifications

• Strong experience with SAP or similar ERP systems; EDI understanding is a plus.
• Strong understanding of customer management, order-to-cash and supply chain processes.
• Experience driving process improvements, system enhancements, or business transformation initiatives.
• Experience working with AI-enabled tools such as Microsoft Copilot, Power Automate, or similar technologies
• Strong analytical skills with the ability to translate data and insights into practical actions and improvements.
• Excellent stakeholder management and communication skills, with the ability to collaborate and simplify messages across functions and organizational levels
• A continuous improvement mindset and a passion for process excellence and customer experience.

Responsibilities

• Lead the implementation of global customer management projects and digital transformation initiatives within the Nordic region, working in close collaboration with the Global SAP key user community.
• Act as the primary point of contact for SAP-related matters within the Nordic Supply Chain organization, including the creation and management of IT support tickets as needed.
• Drive the adoption and effective use of AI-powered tools, including Microsoft Copilot, to improve productivity and process efficiency.
• Identifying recurring process failures and working on sustainable corrective actions
• Identify opportunities for automation and lead initiatives that eliminate manual activities and simplify workflows.
• Design, develop, or coordinate the implementation of automation solutions and bots that improve operational performance and service quality.
• Maintain strong process governance by ensuring key processes are documented, updated, and followed.
• Coordinate EDI-related projects in collaboration with internal IT functions and customers’ IT departments
• Support customer order management activities when needed to maintain operational insight and identify opportunities for improvement

Skills

SAP/ERP systems

Customer management

Order-to-cash

AI-enabled tools

Stakeholder management

Analytical thinking

Continuous improvement

Tools

Power Automate

Microsoft Copilot

Job description

• Lead the implementation of global customer management projects and digital transformation initiatives within the Nordic region, working in close collaboration with the Global SAP key user community
• Act as the primary point of contact for SAP-related matters within the Nordic Supply Chain organization, including the creation and management of IT support tickets as needed.
• Drive the adoption and effective use of AI-powered tools, including Microsoft Copilot, to improve productivity and process efficiency.
• Identifying recurring process failures and working on sustainable corrective actions
• Identify opportunities for automation and lead initiatives that eliminate manual activities and simplify workflows.
• Design, develop, or coordinate the implementation of automation solutions and bots that improve operational performance and service quality.
• Maintain strong process governance by ensuring key processes are documented, updated, and followed.
• Coordinate EDI-related projects in collaboration with internal IT functions and customers’ IT departments
• Support customer order management activities when needed to maintain operational insight and identify opportunities for improvement

Your Tasks

• Lead the implementation of global customer management projects and digital transformation initiatives within the Nordic region, working in close collaboration with the Global SAP key user community
• Act as the primary point of contact for SAP-related matters within the Nordic Supply Chain organization, including the creation and management of IT support tickets as needed.
• Drive the adoption and effective use of AI-powered tools, including Microsoft Copilot, to improve productivity and process efficiency.
• Identifying recurring process failures and working on sustainable corrective actions
• Identify opportunities for automation and lead initiatives that eliminate manual activities and simplify workflows.
• Design, develop, or coordinate the implementation of automation solutions and bots that improve operational performance and service quality.
• Maintain strong process governance by ensuring key processes are documented, updated, and followed.
• Coordinate EDI-related projects in collaboration with internal IT functions and customers’ IT departments
• Support customer order management activities when needed to maintain operational insight and identify opportunities for improvement

Your Profile

• Strong experience working with SAP or similar ERP systems; EDI understanding is a plus.
• Strong understanding of customer management, order-to-cash and supply chain processes.
• Experience driving process improvements, system enhancements, or business transformation initiatives.
• Experience working with AI-enabled tools such as Microsoft Copilot, Power Automate, or similar technologies
• Strong analytical skills with the ability to translate data and insights into practical actions and improvements.
• Excellent stakeholder management and communication skills, with the ability to collaborate and simplify messages across functions and organizational levels
• A continuous improvement mindset and a passion for process excellence and customer experience.

At Beiersdorf, home of Nivea, Eucerin, Hansaplast & Labello we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. We act according to our purpose, WE CARE BEYOND SKIN and take responsibility for our consumers, our employees, the environment and society.

We are looking for a proactive, business-focused Process Specialist to lead the development and optimisation of customer management and Supply Chain processes across the Nordics.

Acting as the Nordic SAP customer management SME, you will drive best practices, translate business requirements into effective system solutions, and collaborate with global SAP key users and IT teams to deliver continuous improvement.

As part of our digital transformation journey, you will leverage technologies such as AI, Microsoft Copilot, and automation tools to improve efficiency, simplify processes, and develop innovative solutions that enhance employee and customer experiences.

To stay connected to customer needs, you will periodically support customer order management activities, using these insights to identify process improvements and strengthen the overall customer experience.

This is a Fixed Term Contract up to 15 months

Additional Information

At Beiersdorf, we see you as a person – far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment. That is why we have a lot to offer!

• Competitive salary
• Bonus
• Private Health Insurance
• Pension
• 30 days vacation per year
• Wellness fee
• Meal vouchers
• Discounted product purchases
• Leave entitlements and wellbeing support to include access to an excellent Employee Assistance Programme

At Beiersdorf, we believe that every individual brings unique perspectives, experiences, and strengths that deserve to be valued and celebrated. We are committed to fostering an inclusive and supportive environment where everyone feels empowered to be themselves, thrive in their role, and work in ways that enable them to succeed. Through flexibility, understanding, accessibility, and meaningful support, we aim to ensure that all colleagues feel respected, heard, and able to reach their full potential.

We are committed to providing an inclusive recruitment experience and are happy to discuss any reasonable adjustments at any stage of the process to support you.