Supervisor Hotel Operations (m/f/d) - New Opening

Ruby Hotels GmbH; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job description

Supervisor Hotel Operations (m/f/d) – New Opening

Location: Stockholm

We are a fast‑growing hospitality group with existing hotels and workspaces in some of Europe’s most exciting locations. Our Lean Luxury philosophy creates contemporary and affordable luxury.

Responsibilities

• Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office
• Make sure all service, quality, and hygiene standards are met – always with an eye for detail
• Take charge of training, coaching, and onboarding new team members
• Handle communication and ensure that all information flows smoothly within the team
• Take guest feedback seriously and ensure a quick and efficient resolution
• Share insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink

Qualifications

• Already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry
• Flexible and ready to work in shifts
• Reliability, multitasking and a willingness to learn among your strengths
• Carry yourself confidently, bring joy to your work, and humor is part of who you are
• Enjoy working with international, demanding guests and know exactly how to handle their varying needs with a smart approach
• Speak fluent Swedish and English

Benefits

• Bring your personality to work – your style, smile, and ideas are valued
• Full‑time means 35 hours with every hour counted, promoting a healthy work–life balance
• Support for your sports program
• Staff rates for you and a travel buddy
• Ruby F&B credit for sipping and snacking as part of your perks
• A mobility allowance when you commute to work
• Profit‑sharing, talent scouting, and positive reviews that increase additional earnings
• Opportunities for growth through trainings, coaching, and mentoring
• Innovation is part of our DNA – Lean Luxury, paperless, cashless, and more

Diversity, Equity & Inclusion

We believe that everyone can love who they want, decide for themselves if and with which pronouns they would like to be addressed, be proud of their heritage and culture, and that you do not need to justify your religion or worldview. You are good just as you are and make our team’s diversity unique.

We do not tolerate isms. Racism, sexism, heterosexism, antisemitism, and other forms of isms will not be tolerated in our workplace.