Hotel Operations Supervisor - Guest Experience Lead

Ruby; Stockholms kommun; Hybrid; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Mobility allowance

Ruby F&B Credit

Staff rates

Training & mentoring

Team events

Job summary

Ruby Frida in Stockholm is hiring with a Lean Luxury philosophy, offering a vibrant, personality-driven culture. You will lead shifts, ensure top-quality service and hygiene, coach new staff, and keep information flowing across the team.

The role focuses on delivering memorable guest experiences with flair, humor, and local expertise. Join a fast-growing hospitality group with a strong emphasis on teamwork, culture, and international guest service in Sweden’s capital.

Qualifications

• Experience in a similar hospitality or lifestyle hotel role.
• Flexible and able to work in shifts.
• Reliable, multitasking and eager to learn.
• Confident, joyful, and humorous demeanor.
• Ability to handle international, demanding guests with a smart approach.
• Fluent in Swedish and English.

Responsibilities

• Lead as shift supervisor to ensure smooth operations across bar, service, and front desk.
• Maintain service, quality, and hygiene standards with attention to detail.
• Lead training, coaching, and onboarding of new team members.
• Facilitate smooth internal communication within the team.
• Respond promptly to guest feedback and resolve issues quickly.
• Share insider tips for the best city hotspots to help guests feel at home.

Skills

Shift supervision

Reliability

multitasking

Joyful personality

Great with guests

Fluent Swedish & English

Job description

Ruby Frida in Stockholm is hiring with a Lean Luxury philosophy, offering a vibrant, personality-driven culture. You will lead shifts, ensure top-quality service and hygiene, coach new staff, and keep information flowing across the team.

The role focuses on delivering memorable guest experiences with flair, humor, and local expertise. Join a fast-growing hospitality group with a strong emphasis on teamwork, culture, and international guest service in Sweden’s capital.