Customer Success Manager – Turn customer goals into lasting value
Netadmin Systems
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Benefits offered by this job
Job summary
Netadmin Systems is seeking a Customer Success Manager to build trusted, long-term relationships and help customers realize measurable value from Netadmin Nine. You’ll understand each customer’s goals, operating environment, and challenges, turning insights into clear success plans and coordinating expertise across Netadmin.
You will guide customers from onboarding through adoption and renewal, balancing relationship management, structured follow-ups, and commercial awareness with enough
Qualifications
- Must have Swedish and English language skills with strong verbal and written communication in both.
- Experience in customer success, account management, service delivery, consulting, or a comparable customer-facing B2B role.
- Ability to build trusted relationships with operational, technical, and executive stakeholders.
- A structured, proactive approach to planning, prioritization, follow-up, and risk management.
- Strong problem-solving skills and the ability to translate customer goals into clear actions.
- Confidence working across commercial and technical topics with several internal teams.
- Ability to lead meetings, communicate decisions clearly, and maintain momentum over long customer journeys.
Responsibilities
- Own the customer relationship and act as the main point of coordination throughout the customer lifecycle.
- Create and maintain customer success plans with clear goals, milestones, responsibilities, and measures of progress.
- Drive onboarding, adoption, and effective use of Netadmin Nine in line with each customer's business and operational objectives.
- Plan and lead regular customer reviews covering outcomes, priorities, risks, product usage, and next steps.
- Identify risks early, coordinate corrective actions, and maintain clear communication with customers and internal stakeholders.
- Work closely with Sales, Professional Services, Support, and Product Development to ensure a consistent customer experience.
- Support retention and renewals by demonstrating delivered value and aligning on future needs.
- Represent the customer perspective internally and provide structured feedback to Product Development and other teams.
- Identify relevant opportunities for customers to expand their use of Netadmin Nine.
- Improve customer success methods, templates, documentation, and ways of working.
- Contribute customer insights and success stories to sales and marketing activities when appropriate.
- Participate in customer meetings, industry events, and other relationship-building activities.
Skills
Job description
Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader with over 20 years of experience creating software for fiber network operators. Are you looking for a place to see your ideas come to life in the real world?
Do you want to make a difference every day? Stop looking - at Netadmin; we offer countless personal and professional development possibilities. We provide a friendly, collaborative, and stimulating environment for learning and thriving. Read more about what it's like working here.
As Customer Success Manager, you will build trusted, long-term relationships with our customers and help them achieve measurable value from Netadmin Nine. You will understand each customer's goals, operating environment, and challenges; turn those insights into clear success plans; and coordinate the right expertise across Netadmin.
You will guide customers from onboarding through adoption, development, and renewal. The role combines relationship management, structured follow-up, commercial awareness, and enough technical understanding to connect customer needs with practical action.
This position is based in Sweden, either at our headquarters in Linköping or remotely within Sweden. Applicants must be based in Sweden, have the legal right to work in Sweden, and be fluent in both Swedish and English. Travel to customer meetings, internal meetings, and industry events is part of the role.
- Own the customer relationship and act as the main point of coordination throughout the customer lifecycle.
- Create and maintain customer success plans with clear goals, milestones, responsibilities, and measures of progress.
- Drive onboarding, adoption, and effective use of Netadmin Nine in line with each customer's business and operational objectives.
- Plan and lead regular customer reviews covering outcomes, priorities, risks, product usage, and next steps.
- Identify risks early, coordinate corrective actions, and maintain clear communication with customers and internal stakeholders.
- Work closely with Sales, Professional Services, Support, and Product Development to ensure a consistent customer experience.
- Support retention and renewals by demonstrating delivered value and aligning on future needs.
- Represent the customer perspective internally and provide structured feedback to Product Development and other teams.
- Identify relevant opportunities for customers to expand their use of Netadmin Nine.
- Improve customer success methods, templates, documentation, and ways of working.
- Contribute customer insights and success stories to sales and marketing activities when appropriate.
- Participate in customer meetings, industry events, and other relationship-building activities.
The responsibilities above are not exhaustive. As the role and our business evolve, you may take on other tasks that support our customers and Netadmin’s objectives.
- Swedish and English language skills, with strong verbal and written communication in both.
- Experience in customer success, account management, service delivery, consulting, or a comparable customer-facing B2B role.
- Ability to build trusted relationships with operational, technical, and executive stakeholders.
- A structured, proactive approach to planning, prioritization, follow-up, and risk management.
- Strong problem-solving skills and the ability to translate customer goals into clear actions.
- Confidence working across commercial and technical topics with several internal teams.
- Ability to lead meetings, communicate decisions clearly, and maintain momentum over long customer journeys.
- Experience from telecom, fiber network operations, OSS/BSS, or another complex software environment.
- Experience with B2B SaaS, software implementation, project management, or service management.
- Experience supporting renewals, expansion discussions, or commercial account planning.
- Familiarity with CRM and customer-management tools such as HubSpot.
- German language skills, with verbal and written communication ability.
We solve problems and deliver next-generation software that we are proud of, and we are passionate about customer success. For us, that passion is non-negotiable. Our employees are experts in their fields, care deeply about what they do, and continually look for better ways to enable our customers to grow.
We are looking for an enthusiastic and tenacious person who solves problems, sees the world from the customer’s perspective, and anticipates challenges before they become obstacles. You are committed to creating meaningful change through your work and for your customers.
We focus on finding the right person for the role and giving them the opportunity to contribute directly to our organization’s success. You have an inquiring mind, enjoy a challenge, and combine curiosity with accountability.
- You can turn broad business goals into a practical plan with owners, milestones, and follow-up.
- You are comfortable managing several customer relationships and priorities without losing detail.
- You listen carefully, ask precise questions, and communicate difficult topics constructively.
- You can discuss technical subjects with specialists and explain the business impact to other stakeholders.
- You take ownership of open issues and coordinate people toward a clear resolution.
- You are comfortable travelling when customer needs and relationship-building activities require it.
At Netadmin, we prioritize continuous growth and learning. This involves taking on challenging projects, trying new things, and sharing knowledge with colleagues. We have been a hybrid-remote company for almost a decade, with team members in more than 15 cities worldwide. We focus on innovation and provide the time, flexibility, and autonomy for you to excel in your career, whether working from home, the office, or a coffee shop.
As a Netadmin, you will have the opportunity to work on diverse tasks, use modern technology, and collaborate with talented professionals to develop software solutions. We encourage you to bring new ideas and build a long‑term career.
Knowledge-sharing plays a vital role at Netadmin. By sharing knowledge and expertise, we learn from one another, collaborate effectively, and drive innovation. It allows us to use the collective intelligence of our team and continuously improve our solutions and services. Read what it’s like working here.
We want our employees to be able to focus on what is important. That's why we offer various benefits, such as commuting assistance, healthy snacks, and breakfasts, to make their everyday lives easier and more convenient.
- Hybrid works - You have the flexibility to work from our office locations or remotely, allowing you to find the best environment that suits your needs and preferences.
- Health services - We offer comprehensive health and wellness services to all of our employees.
- Quality work environment - You can freely choose your preferred laptops and workstations, software, phone & subscription, headphones, and other gear that are tailored to each person’s needs.
- Share program and bonus - When we succeed, all team members share the profits! We value long-term impact over quick wins and joined effort over individual contributions.
- Health care allowance - We provide you with a Health Care Allowance of 5000 Sek per year, which can be used for almost any health-related activities.
- Retreats - When it is possible, we make an effort to have face-to-face meetings for company gatherings. This gives us an opportunity to connect and bond with each other on a personal level.
Hi there! At Netadmin, we strongly believe in inclusivity and hire individuals based on their skills and abilities. If you feel that the job description mentioned above aligns with your career aspirations, we would be delighted to hear from you!
At Netadmin, new Netadmins are not expected to conform to a particular mold – people are welcome to be themselves, regardless of their background. We think different perspectives are valuable and see diversity as a key factor in our success – so feel free to reach out to us and let's embark on an amazing journey together!
We are committed to fostering an inclusive and respectful work environment and welcome applications from people of all backgrounds and experiences.
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