Staff Engineering Operations Manager

Optimizely; Stockholms kommun; On-site; SEK 800,000 - 1,100,000; Full time

Job summary

Optimizely is expanding its operational capability and seeks a Situation Manager / Incident Commander to lead real-time command of high-severity incidents across our DXP platform, including CMS, Commerce, PaaS, and cloud hosting in Azure and GCP. You will coordinate cross-functional teams, maintain situational awareness, and drive rapid restoration for customers worldwide.

This high-impact role requires coordinating through incident lifecycles, communicating with executives and product teams,

Qualifications

• Proven experience as Incident Commander or Situation Manager.
• Ability to lead cross-functional teams under pressure and make structured decisions quickly.
• Deep understanding of ITIL Incident Management.

Responsibilities

• Lead real-time incident command for high-severity events.
• Maintain situational awareness and manage timelines, scope, and communications.
• Coordinate Engineering, SRE, Support, and Customer Success teams through incident lifecycles.
• Communicate clearly to executives, product teams, and customer-facing groups.
• Provide customer-facing status updates during Major Incidents and ensure external communications meet standards.
• Run incident bridges and drive action owners and follow-ups.
• Document incidents and support RCA/RFO and executive summaries.
• Drive continual improvement of incident processes and playbooks.

Skills

Incident Commander

Cross-functional leadership

Strong communication

English and Swedish

Cloud operations

Education

Bachelor’s Degree in Computer Science or Engineering

Tools

Application Insights

Datadog

Job description

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We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

Optimizelyis expandingits global operational capability and is now looking for a Situation Manager / Incident Commander to strengthen our Incidentresponsefunction. In this role, you will leadreal-time command of high-severity incidents across Optimizely’s DXP platform—including CMS, Commerce, PaaS, and cloud hosting in Azure and GCP.

This is a high-impact operational leadership role where you coordinate cross-functional teams,maintainsituational awareness, and drive rapid restoration of service for customers across the globe.

Job Responsibilities

• Act as theIncident Commanderfor high-severity incidents, ensuring fast, structured, and coordinated response.
• Maintain full situational awareness and manage the incident timeline, scope, communications, and decision-making.
• Lead Engineering, SRE, Support, and Customer Success teams through the incident lifecycle.
• Own clear communication to internal stakeholders, including executives, product teams, and customer-facing groups.
• Provide customer-facing status updates during Major Incidents and ensure external communication standards are met.
• Run structured incident bridges, drive focus, and ensure that actions, responsibilities, and follow-ups are clear.
• Ensureaccurateincident documentation and support the delivery of Incident Reports, RFO/RCA, and executive summaries.
• Drive continuous improvement of Incident processes, including detection, escalation rules, and communication workflows.
• Contributeto the development ofplaybooks,runbooks, andautomationto reduce MTTR and improve reliability.
• Be part of the globalon-callrotation to support 24/7 coverage with a strong focus on EMEA hours.

Knowledge and Experience

• Demonstrated experience as an Incident Commander, Situation Manager, or Incident Lead in SaaS, PaaS, orhostingoperations.
• Proven ability to lead cross-functional teams under pressure and make structured, high-quality decisions quickly.
• Deep understanding of operational frameworks such asITIL Incident Management.
• Strong communicationskills,clear, assertive, and calm,capable of handling both technical and non-technical audiences.
• Experience coordinating incidents involving distributed, cloud-based systems (Azure and/or GCP is a plus).
• Strong situational awareness, ability to prioritize signal over noise, andmaintaincontrol of high-pressure calls.
• Experience withcustomer communication during critical events.
• Fluent inEnglish and Swedish.
• Background in Engineering, SRE, or Technical Operations.
• Experience with multi-cloud environments or large-scale global SaaS platforms.
• Experience with Application Insights, Datadog, or similar observability tools.

Education

Bachelor’s Degree (Computer Science or engineering preferred) or equivalent work experience

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.