Site IT Service Delivery Specialist

Hitachi Vantara Corporation; Västerås kommun; On-site; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Collective bargaining agreement

Flexible working hours

Wellness allowance

Career opportunities globally

Mentor during onboarding

Training and development

Diverse workplace (70+ nationalities)

Parental leave compensation

Discounts on benefits portal

Job summary

Hitachi Energy in Sweden seeks a seasoned IT Service Manager to act as the primary liaison between business stakeholders, IT providers, and vendors. You will coordinate and oversee the delivery of IT services and applications, and manage incidents, requests, escalations, problems, and changes to ensure smooth IT operations.

The role requires strong IT governance, cybersecurity awareness, and excellent communication with both technical and business audiences.

Qualifications

• ITIL-based service management experience.
• Proven stakeholder, vendor, and business relationship management skills.
• Strong analytical problem-solving and service-improvement capabilities.
• Excellent communication with technical and business audiences.
• Familiarity with cybersecurity, compliance, and IT governance.

Responsibilities

• Act as liaison between stakeholders, IT providers, and vendors.
• Coordinate and oversee delivery of IT services and applications.
• Manage incidents, requests, escalations, problems, and change activities.
• Gather documents and prioritize business demands and IT initiatives.
• Ensure compliance with IT governance, security standards, and audits.
• Drive stable IT operations and continuous service improvements.

Skills

ITIL

Stakeholder mgmt

Vendor mgmt

Analytical thinking

Communication

ServiceNow

MS 365

Cybersecurity

IT governance

Tools

ServiceNow

Microsoft 365

Job description

Job Description:

How You´ll make an impact

• Act as the primary liaison between business stakeholders, IT service providers, and vendors.
• Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.
• Manage incidents, service requests, escalations, problem resolution, and change activities.
• Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.
• Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
• Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful delivery of IT projects and improvements.

Your background

• ITIL-based service management expertise, including incident, problem, and change management.
• Strong stakeholder, vendor, and business relationship management skills.
• Analytical thinking with proven problem-solving and service improvement capabilities.
• Effective communication skills with the ability to engage technical and business audiences.
• Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.
• Understanding of cybersecurity, compliance, and IT governance requirements.

What We Offer

• Collective bargaining agreement
• Flexible working hours
• Wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• A mentor to support you during the onboarding phase
• Various training and professional development opportunities
• A diverse workplace with more than 70 nationalities represented in Sweden
• Additional compensation during parental leave
• Benefits portal with thousands of discounts and offers

Hiring Manager Daniel Meyer, [e-mail], will be happy to answer your questions about the position.

Union representatives – Sveriges Ingenjörer: Maria Lönnberg, [phone] ; Unionen: Karin Ulvemark, [phone]; Ledarna: Frank Hollstedt, [phone] .

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of AI and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.