ServiceNow Engagement Manager

Gazelle Global; Stockholms kommun; On-site; SEK 1,326,000 - 2,100,000; Full time

Job summary

Gazelle Global is seeking a Senior ServiceNow Engagement Manager to lead enterprise ServiceNow programmes across Sweden, Spain, the Netherlands and Germany.

You will manage client relationships, delivery governance, budgets and risk, guiding multi-disciplinary teams to deliver measurable business value.

The role requires CSA certification, strong communication, and the ability to operate in an international, fast-paced environment.

Qualifications

• Significant experience leading ServiceNow engagements in consulting or enterprise environments.
• Proven ability to lead client-facing delivery teams and manage senior stakeholder relationships.
• Strong understanding of ServiceNow implementations, platform capabilities and the wider technology landscape.
• Experience managing delivery governance, risks, budgets, resources and commercial expectations.
• ServiceNow CSA certification is mandatory; additional ServiceNow certifications are preferred.
• Excellent communication, leadership, negotiation and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, international environment.

Responsibilities

• Lead ServiceNow engagements from mobilisation through delivery and ongoing service management.
• Build and maintain trusted relationships with senior client stakeholders and executive sponsors.
• Oversee delivery plans, milestones, budgets, risks, dependencies and resource allocation.
• Coordinate multidisciplinary teams across technical, functional and business workstreams.
• Ensure delivery aligns with scope, quality standards, and client commitments.
• Identify delivery risks, manage escalations and drive timely resolution of issues.
• Support governance meetings, executive reporting, service reviews and continuous improvement.
• Identify opportunities to expand engagements and develop long-term client partnerships.

Skills

ServiceNow governance

Senior stakeholder management

CSA certification

ServiceNow platform knowledge

Multinational delivery

Communication & leadership

Problem solving

Job description

Senior ServiceNow Engagement Manager | Sweden, Spain, Netherlands & Germany

The Opportunity

We are looking for a Senior ServiceNow Engagement Manager to lead client engagements and oversee the successful delivery of enterprise ServiceNow programmes across multiple European markets.

This role combines client relationship management, programme delivery, commercial oversight and leadership. The successful candidate will act as a trusted partner to senior stakeholders, ensuring engagements deliver measurable business value while maintaining high standards of delivery and customer satisfaction.

Key responsibilities

• Lead ServiceNow client engagements from mobilisation through delivery and ongoing service management.
• Build and maintain trusted relationships with senior client stakeholders and executive sponsors.
• Oversee delivery plans, milestones, budgets, risks, dependencies and resource allocation.
• Coordinate multidisciplinary teams across technical, functional and business workstreams.
• Ensure delivery aligns with agreed scope, quality standards, commercial commitments and client expectations.
• Identify delivery risks, manage escalations and drive timely resolution of issues.
• Support governance meetings, executive reporting, service reviews and continuous improvement initiatives.
• Identify opportunities to expand engagements and develop long-term client partnerships.

Requirements

• Significant experience managing ServiceNow engagements, projects or programmes within a consulting or enterprise environment.
• Proven ability to lead client-facing delivery teams and manage senior stakeholder relationships.
• Strong understanding of ServiceNow implementations, platform capabilities and the wider technology landscape.
• Experience managing delivery governance, risks, budgets, resources and commercial expectations.
• ServiceNow Certified System Administrator (CSA) certification - mandatory.
• Additional ServiceNow certifications are preferred.
• Excellent communication, leadership, negotiation and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, international environment.

Locations:

Sweden, Spain, the Netherlands and Germany, with multiple opportunities available across these markets.

If you have a strong track record of leading enterprise technology engagements and delivering successful ServiceNow programmes, we'd like to hear from you!