Senior ServiceNow Engagement Lead Europe

Gazelle Global; Stockholms kommun; On-site; SEK 1,326,000 - 2,100,000; Full time

Job summary

Gazelle Global is seeking a Senior ServiceNow Engagement Manager to lead enterprise ServiceNow programmes across Sweden, Spain, the Netherlands and Germany.

You will manage client relationships, delivery governance, budgets and risk, guiding multi-disciplinary teams to deliver measurable business value.

The role requires CSA certification, strong communication, and the ability to operate in an international, fast-paced environment.

Qualifications

• Significant experience leading ServiceNow engagements in consulting or enterprise environments.
• Proven ability to lead client-facing delivery teams and manage senior stakeholder relationships.
• Strong understanding of ServiceNow implementations, platform capabilities and the wider technology landscape.
• Experience managing delivery governance, risks, budgets, resources and commercial expectations.
• ServiceNow CSA certification is mandatory; additional ServiceNow certifications are preferred.
• Excellent communication, leadership, negotiation and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, international environment.

Responsibilities

• Lead ServiceNow engagements from mobilisation through delivery and ongoing service management.
• Build and maintain trusted relationships with senior client stakeholders and executive sponsors.
• Oversee delivery plans, milestones, budgets, risks, dependencies and resource allocation.
• Coordinate multidisciplinary teams across technical, functional and business workstreams.
• Ensure delivery aligns with scope, quality standards, and client commitments.
• Identify delivery risks, manage escalations and drive timely resolution of issues.
• Support governance meetings, executive reporting, service reviews and continuous improvement.
• Identify opportunities to expand engagements and develop long-term client partnerships.

Skills

ServiceNow governance

Senior stakeholder management

CSA certification

ServiceNow platform knowledge

Multinational delivery

Communication & leadership

Problem solving

Job description

Gazelle Global is seeking a Senior ServiceNow Engagement Manager to lead enterprise ServiceNow programmes across Sweden, Spain, the Netherlands and Germany.

You will manage client relationships, delivery governance, budgets and risk, guiding multi-disciplinary teams to deliver measurable business value.

The role requires CSA certification, strong communication, and the ability to operate in an international, fast-paced environment.